late for picking us up at the airport. It just happened in last month. My friends and I decided to go travelling to
somewhere during the vacation. Finally, we chose Korea as our destination. As
none of us can speak Korean and in order to avoid any uncertainties may occur
during the trip, we think joining a travel group may be the best choice for us. So
we consulted a local travel agency and made the payment immediately. The travel
agency promised that they would pick us up on time at Seoul airport when we
arrived there. However, when we arrived in Seoul and waited for over 1 hour, no
one showed up. By nature, I'm a
forgiving person and
hardly take mistakes seriously because I think anyone can
make blunders sometime really. But
waiting for such a long time made me feel helpless and annoyed. I called back to
the travel agency and after an hour of
busy signals , I finally
got through . The
staff who answered my phone explained to us that it was his fault that he forgot to
type our names on this travel group list and he would try his best to solve the
problem.
Finally, the company arranged another car to pick us up and we got part of refund
as well when we came back to HongKong. He also sent us a long email to
show the apology to us for his mistake. My
gut instinct told me that the
apology seemed genuine and sincere , and I should try to accept the apology and then
I
acted on that acceptance by replying his email to show my appreciation for his
IELTSMATERIAL.COM
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HTTP://IELTSMATERIAL.COM
attempts and my willing to recommend their tours to other friends who want to visit
Korea.
