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Tapescripts
you can’t get a refund if you have to cancel; in that case the ticket costs
about half the price. You wouldn’t think
it would make that much
difference, would you?
M:
Well it does, and that’s basically because the airlines are now treating their
seats like a commodity. You see — if you want a seat today, then you pay far
more for it than if you want it in three weeks’ time.
S:
That seems rather unfair.
M:
Well … not really … when you think about it, that’s
just common sense isn t
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if?
S:
I suppose so.
T:
What this actually means is that in the same row of seats on the same flight
you could have three people who have all paid a different price for their
tickets.
S:
And is this just happening in Australia?
M:
No, no it’s the same all over the world. Airlines are able to “market” a seat as
a perishable product, with different values at different stages of its life.
S:
Well like mangoes or apples at the market.
M:
Yeah, it’s exactly like that. The fact is that the
companies are not actually
interested in selling you a cheap flight! They’re interested in selling the seats
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and flying aeroplanes that are full.
T:
Mark why do you think revenue management has come about?
M:
Well, as far as I can see there are two basic reasons: firstly because the law
has been changed to allow the companies to do this. You see in the past they
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didn’t have the right to keep changing the prices of the tickets, and secondly
we now have very powerful computer programs to
do the calculations and so
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the prices can be changed at a moment’s notice.
S:
So you mean ten minutes could be critical when you’re buying a plane ticket?
M:
Absolutely!
T:
That’s right!
M:
And I understand we have almost reached the stage where these computer
programs that the airlines are using will eventually be available to consumers
to find the best deals for their travel plans from their home computer
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S:
Heavens! What a thought! So the travel agent could easily become a thing of
the past if you could book your airline tickets from home. Are there any
other
industries using this system, or is it restricted to the airline business?
M:
Many of the big hotel groups are doing it now. That’s why the price of a bed
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in a hotel can also vary so much … depending on when and where you book
it
T:
It’s all a bit of a gamble really.
M:
Yes, and hire car companies are also using revenue management to set their
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tariffs, because they are also dealing with a “commodity” if you like … so the
cost of hiring a car will depend on demand.
T:
Well, thank you, Mark, for that overview … that was well researched. Now
let’s get on with your main topic for today…