Actual Test

 
40/ Describe a complaint that you made and you were 
satisfied with the result
You should say: 
- When it happened 
- Who you complained it to 
- What you complained about 
- And explain why you were satisfied with the result 
I’m going to tell you about a time I had a huge problem in a restaurant near my 
house. As I’m highly allergic (dangerously allergic) to shrimp, it is very 
important that I convey this to a restaurant before they prepare my food. My 
allergy is so serious that if the cook doesn't change their gloves after preparing 
shrimp, my body can break into hives and go into shock. 
So, one evening my boyfriend and I went out for dinner. He ordered Shrimp 
Scampi and I ordered Chicken Parmesan. I let the waiter know the severity of 
my allergy as he was taking our order, and he assured me that the cook would 
change gloves before handling my order. As soon as I took a few bites of my 
food, my throat started feeling tight and I started breaking out in hives. I then 
had to be taken to the hospital to get my allergic reaction under control. 
I had some choice words (said unkind or curse words to) with the waiter, 
but I mostly waited until after I got out of the hospital to call the manager of the 
restaurant to let him know what had happened and he apologized countless 
times. Since this was a grand mistake on the restaurant’s part, they offered to 
cover my medical expenses. I was extremely pleased with this because I had 
received a pretty costly bill. Although I felt pretty angry at the restaurant for 
@IELTS_Speaking_Actual

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100 
making a mistake, I realize that they are only humans. I was satisfied that the 
manager immediately apologized and offered to cover my expenses. If he had 
put up a fight, it would have been another story. All in all, I was happy with the 
outcome.