Actual Test

20/ Describe a time you received horrible service 
You should say:
 
- when it happened
 
- where you received
 
- what happened
 
- and why the service was horrible
 
I’m going to tell you about a time I received horrible service just near my house 
at a coffee shop the other day. First off, they were out of nearly all the food on 
their menu, which started off the visit on a bad note (started badly). I was 
especially hungry that day, so I was not too happy about this. I thought, “how 
can you not have the food listed on your menu?” Anyway, let me tell you more 
about this experience.
@IELTS_Speaking_Actual

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Apart from being out of food, the waitstaff was extremely inattentive and left the 
tables dirty as new guests arrived. Moreover, they weren’t friendly and were 
completely unapologetic about their l It took them about 20 minutes to make my 
smoothie, and when it arrived, they gave me strawberry flavor instead of mango. 
Since I’m not one who likes to cause a fuss (make a problem), I simply just 
drank the strawberry smoothie. As if it couldn't get any worse, when I went to 
pay the bill, their card machine was
@IELTS_Speaking_Actual

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and they didn’t have change for my cash. So, I had to walk one kilometer to 
withdraw cash. Again, no apologies for this.
I saw this is as really poor service because they were out of almost everything 
they offered on their menu. In my opinion, this isn’t acceptable. I understand 
that sometimes restaurants run out of some items, but it’s excessive to be out 
of almost everything. Furthermore, I believe that attitude is very important when 
you’re working. It would have all been okay if the waitstaff had been more 
gracious about all of their shortcomings (mistakes).