Welcome to Mr Aslanov’s CEFR Lessons – Letter Writing – Level B2 / C1
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UNIT 4. COMPLAINT LETTERS
What to include in a complaint letter:
A complaint letter should contain enough details so that the recipient does not have
to write
back requesting more. In addition, legal action is not normally threatened in the
first letter of
complaint unless the situation is very serious.
Letters of complaint usually include the following parts:
1. Background.
This part describes the situation which you are making a complaint.
2. Problem.
This part points out cause and effect.
-
describing your problem and the outcome you want, focusing on the main details.
- including key dates, such as when you purchased the goods or services and when the
problem
occurred.
3. Solution.
You identify what you want for your complaint to be solved.
4. Warning (optional).
You give a reasonable timetable for action to be taken before you will
consider other options.
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