Dear Mr Doston

Dear Mr Doston

I am writing to express my disappointment with the level of service I experienced during my recent stay at your hotel. I had high expectations for my visit, but unfortunately, the reality fell far short of what I had hoped for.

First and foremost, the cleanliness of the room was unsatisfactory. Upon arrival, I noticed that the room had not been properly cleaned; there were visible stains on the carpet, dust on the furniture, and a stale odor in the air. I understand that maintaining the cleanliness of a hotel can be challenging, but I believe that a certain standard should be maintained to ensure the comfort of your guests.

Furthermore, the staff's attentiveness and professionalism were also lacking. On several occasions, I encountered unhelpful and indifferent attitudes from members of your team. A simple request for additional towels was met with reluctance, and the front desk staff seemed disinterested in addressing my concerns. As a guest, I expect to be treated with respect and courtesy, and I was disappointed by the lack of care and attention to my needs.

Moreover, the amenities that were advertised as part of my stay were not up to par. The fitness center was poorly maintained, with malfunctioning equipment and a lack of basic supplies such as water and towels. Additionally, the Wi-Fi in the hotel was unreliable, which made it difficult for me to stay connected and attend to my work obligations during my stay.

I believe it is important for you to be aware of these issues so that improvements can be made to enhance the overall guest experience. As a frequent traveler, I have stayed in many hotels, and I know that it is possible to provide a high level of service that leaves a positive impression on guests. Unfortunately, my experience at your hotel fell short of this standard.

I hope that you will take my feedback seriously and use it as an opportunity to address the shortcomings in your hotel's service. I believe that with the right measures in place, your hotel has the potential to provide a much more enjoyable and satisfying experience for future guests.

I appreciate your attention to this matter and look forward to hearing from you about the steps that will be taken to improve the quality of service at your hotel.

Sincerely,

Asomov Davron