Differing from more technology-oriented it management approaches like

^a b Brenner, Michael; Garschhammer, Markus; Hegering, Heinz-Gerd (15 August 2006). "When Infrastructure Management Just Won't Do - The Trend Towards Organizational IT Service Management". In Eva-Maria Kern; Heinz-Gerd Hegering; Bernd Brügge (eds.). Managing Development and Application of Digital Technologies: Research Insights in the Munich Center for Digital Technology & Management. Springer Science & Business Media. pp. 131–146. ISBN 978-3-540-34129-1.

^ "The IT Service Management Survey 2017". Retrieved 28 November 2017.

^ "FitSM Foundation slides handout". Itemo.org. 1 May 2015. Archived from the original on 18 April 2019. Retrieved 30 July 2015.

^ "itSMF International".

^ Shiff, Laura. "Popular IT Service Management (ITSM) Frameworks". BMC Blogs. Retrieved 12 December 2021.

^ "(crowdsourced list of) Alternatives to ITIL". list.ly, Jan van Bon. 3 February 2016. Retrieved 3 February 2016.

^ "FitSM". Itemo. Archived from the original on 9 August 2018. Retrieved 27 November 2018.

^ "Microsoft Operations Framework". Microsoft.com. Retrieved 7 October 2012.

^ "Brenner, M. Classifying ITIL Processes - A Taxonomy under Tool Support Aspects" (PDF). IEEE. 2006..

^ Jan van Bon. "(crowdsourced list of) ITIL tools". list.ly. Retrieved 29 January 2015..

^ "ITIL Software Scheme". Axelos. Retrieved 30 January 2015.

^ ITIL Service Design (2011), p. 22.

^ "Enterprise Service Management". Gartner. Retrieved 17 January 2023.

^ Jump up to:^a b ITIL Service Design. The Stationery Office. 2011. ISBN 9780113313051. ITIL Service Operation. The Stationery Office. 2011. ISBN 978-0113313075.