Differing from more technology-oriented it management approaches like



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Service management

a b Brenner, Michael; Garschhammer, Markus; Hegering, Heinz-Gerd (15 August 2006). "When Infrastructure Management Just Won't Do - The Trend Towards Organizational IT Service Management". In Eva-Maria Kern; Heinz-Gerd Hegering; Bernd Brügge (eds.). Managing Development and Application of Digital Technologies: Research Insights in the Munich Center for Digital Technology & Management. Springer Science & Business Media. pp. 131–146. ISBN 978-3-540-34129-1.

  • ^ "The IT Service Management Survey 2017". Retrieved 28 November 2017.

  • ^ "FitSM Foundation slides handout". Itemo.org. 1 May 2015. Archived from the original on 18 April 2019. Retrieved 30 July 2015.

  • ^ "itSMF International".

  • ^ Shiff, Laura. "Popular IT Service Management (ITSM) Frameworks". BMC Blogs. Retrieved 12 December 2021.

  • ^ "(crowdsourced list of) Alternatives to ITIL". list.ly, Jan van Bon. 3 February 2016. Retrieved 3 February 2016.

  • ^ "FitSM". Itemo. Archived from the original on 9 August 2018. Retrieved 27 November 2018.

  • ^ "Microsoft Operations Framework". Microsoft.com. Retrieved 7 October 2012.

  • ^ "Brenner, M. Classifying ITIL Processes - A Taxonomy under Tool Support Aspects" (PDF). IEEE. 2006..

  • ^ Jan van Bon. "(crowdsourced list of) ITIL tools". list.ly. Retrieved 29 January 2015..

  • ^ "ITIL Software Scheme". Axelos. Retrieved 30 January 2015.

  • ^ ITIL Service Design (2011), p. 22.

  • ^ "Enterprise Service Management". Gartner. Retrieved 17 January 2023.

  • ^ Jump up to:a b ITIL Service Design. The Stationery Office. 2011. ISBN 9780113313051. ITIL Service Operation. The Stationery Office. 2011. ISBN 978-0113313075.

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