Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"



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Error opening Help in Windows

Macros are disabled

By default, the following macros are disabled in Windows Help:



  • ExecFile

  • RegisterRoutine

  • ShellExecute

  • ShortCut

  • Generate

  • Test

  • ExecProgram

However, all other macros in .hlp files will function as they did in past releases. Therefore, if an .hlp file that depends on these macros is opened after you install Windows Help for Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, some functionality of the file may not work correctly. If this occurs, you may receive the following error message:
There was a problem running the macro. (1037)
If you have to use these macros, you can turn them on by using the Group Policy workaround or the registry workaround that is described in the "Registry entries and group policies for network administrators" section.

  • Cannot access .hlp files that are stored on intranet sites

    By default, you cannot use WinHlp32.exe to access .hlp files that are stored on intranet sites. If you try to open a remote file, you receive the following error message:



Cannot display this help file. Try opening the help file again, and if you still receive this message, copy the help file to a different drive, and try again.
If you have to access .hlp files that are stored on intranet sites, you can unblock them by using the Group Policy workaround or registry workaround that is described in the "Registry entries and group policies for network administrators" section.

  • Noninteractive user access is blocked

    Access has been blocked to .hlp files by noninteractive users, such as system processes. The user does not receive an error message when this error occurs.



  • Drag-and-drop functionality is disabled

    Support for drag-and-drop functionality in the application has been disabled. The user does not receive an error message when this error occurs.




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