2. Adopt a more patient attitude: Staff men should avoid being impatient when the line does not
seem to understand and line management should be more patient when it thinks that the staff is
impractical.
3. Assume a helpful attitude: Staff men should gain the confidence of line executives by adoping a
helpful attitude and not an attitude of overbearance. They must see the problems as line men see
them. They must try and find out from the line managers what their problems are and then try to help
solve them without seeming superior.
4. Avoid playing the expert: The staff person should playing the role of an expert. He must show
sincere regard for the abilities of the line manager who may not posses the same academic background.
5. Speak the language of the Hearer: Staff men who are experts often talk in their technical language
which line men do not understand. This causes resentment and creates a mental barrier in the line
manager who through resentment febuses to understand the staff men. Every technical man has his
own Jarson which must be played down while speaking to line management.
6. Remove the Ecar complex: As some staff men are nearer top management than the line managers
they advice, line managers often feel frustrated and therefore resist staff suggestion. Thus staff men
must try to show that by helping line managers becoming more productive the line manager concerned
would get greater recognition or prominance.
Thus the resolving of conflicts between line and staff is really a question fo developing the right
attitude in both line and staff executives.
16.16 COMMITTEE FORM OF ORGANISATION The committees are very common in the business world. The Board of Directors is an example of a
committee. A number of persons may come together to take a decision, decide a course of action,
advise line officers on some matters, it is a committee form of organisation. It is a method of collective
thinking, corporate judgement and common decision. But it is a method of attaching persons or
groups to line departments for advice and guidance in business planning and execution.
