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Cisco Certified Network 
Associate
.
This is a certification for foundational network technicians, networking students, interns, 
etc. The exam targets secondary and immediate post-secondary students, and IT and 
Networking professionals. The successful candidates are qualified work-ready network 
technicians and customer support technicians, students, and interns with at least 150 
hours of instruction and hands-on experience.

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© 2023 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.
3.2 Differentiate between Wi-Fi, cellular, and wired network technologies. 
• Copper, including sources of interference; fiber; wireless, including 
802.11 (unlicensed, 2.4GHz, 5GHz, 6GHz); cellular (licensed), sources of 
interference
3.3 Describe endpoint devices.
• Internet of Things (IoT) devices, computers, mobile devices, IP Phone, 
printer, server
3.4 Demonstrate how to set up and check network connectivity on Windows, 
Linux, Mac OS, Android, and Apple iOS. 
• Networking utilities on Windows, Linux, Android, and Apple operating 
systems; how to run troubleshooting commands; wireless client settings 
(SSID, authentication, WPA mode)
4. Infrastructure
4.1 Identify the status lights on a Cisco device when given instruction by an 
engineer.
• Link light color and status (blinking or solid)
4.2 Use a network diagram provided by an engineer to attach the appropriate 
cables. 
• Patch cables, switches and routers, small topologies, power, rack layout
4.3 Identify the various ports on network devices. 
• Console port, serial port, fiber port, Ethernet ports, SFPs, USB port, PoE
4.4 Explain basic routing concepts.
• Default gateway, layer 2 vs. layer 3 switches, local network vs. remote 
network)
4.5 Explain basic switching concepts.
• MAC address tables, MAC address filtering, VLAN 
5. Diagnosing Problems
5.1 Demonstrate effective troubleshooting methodologies and help desk best 
practices, including ticketing, documentation, and information gathering.
• Policies and procedures, accurate and complete documentation, 
prioritization
5.2 Perform a packet capture with Wireshark and save it to a file. 
• Purpose of using a packet analyzer, saving and opening a .pcap file
5.3 Run basic diagnostic commands and interpret the results.
• ping, ipconfig/ifconfig/ip, tracert/traceroute, nslookup; recognize how 
firewalls can influence the result
5.4 Differentiate between different ways to access and collect data about 
network devices. 
• Remote access (RDP, SSH, telnet), VPN, terminal emulators, Console, 
Network Management Systems, cloud-managed network (Meraki), scripts
Cisco Certified Support Technician Exam Objectives

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© 2023 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.
5.5 Run basic show commands on a Cisco network device. 
• show run, show cdp neighbors, show ip interface brief, show ip route, show 
version, show inventory, show switch, show mac address-table, show 
interface, show interface x, show interface status; privilege levels; command 
help and auto-complete
6. Security
6.1 Describe how firewalls operate to filter traffic.
• Firewalls (blocked ports and protocols); rules deny or permit access
6.2 Describe foundational security concepts. 
• Confidentiality, integrity, and availability (CIA); authentication, authorization, and 
accounting (AAA); Multifactor Authentication (MFA); encryption, certificates, 
and password complexity; identity stores/databases (Active Directory); threats 
and vulnerabilities; spam, phishing, malware, and denial of service
6.3 Configure basic wireless security on a home router (WPAx).
• WPA, WPA2, WPA3; choosing between Personal and Enterprise; wireless
security concepts
Cisco Certified Support Technician Exam Objectives