Map to resolve a disagreement or upset, you
need to gain enough experience in Mind
Mapping to make the Laws feel as if they are
part of the very fibre of your being!
That way, you will be absolutely certain of the process before attempting to
guide anybody else through it.
There are two possible approaches to using Mind Mapping in conflict resolution.
The first involves two or more people working together on a single Mind Map,
taking turns to add branches, to explore associations and to discuss the approach.
In the second method, the parties concerned work on separate Mind Maps, which
are then shared, compared and discussed.
I have found that the best way to proceed is to present the problems first and
then to follow these by the positives, before settling on solutions. This way, the
discussion is more likely to remain upbeat and reach a positive conclusion
instead of deteriorating in a spiral of negativity.
Whichever approach you take, it’s important to allow everyone to have their say;
to speak honestly and openly; and to respect everybody’s opinions whether you
agree with them or not. If the exchange becomes heated, take time out to cool
down. Then resume the discussion by keeping the focus purely on the
information in the Mind Map(s), rather than being tempted to resort to personal
attacks or criticism.
As shown in the example
opposite
, a Mind Map for resolving conflict could start
by defining the issue at hand, perhaps with each participant contributing
keywords that summarize the situation for them. The next branch could explore
the effects of the situation, covering positives (if any) as well as negatives,
looking at areas such as the impact on the team and on personal feelings. You
could then go on to address what you believe is needed to resolve the situation,
as well as what you want (needs and wants are not necessarily the same thing).
Finally, the Mind Map could explore solutions that build on the insights
uncovered during the process.
Once the exchange is complete, a positive step forward could be to create a joint
Mind Map based on the solutions you have reached. A possible approach is
illustrated
opposite
, with the two participants each using an identifying colour
(blue and red) to highlight their feelings and ideas, rather than each branch being
given its own colour, as is more usual in Mind Mapping. Where feelings are
mutual, both colours are used, and a third colour (purple) is used for the branch
identifying the jointly reached solution.
Dostları ilə paylaş: |
