OLIMOVA MUTABAR GAYBULLAYEVNA
16
LETTER WRITING EXERCISES
Sample Answer :
Dear Sir or Madam,
I
am Emma Ariana, a frequent shopper
of your mega mall. Yesterday I went
to
your mall located
in Rainbow Complex and purchased a few items. However, after I
returned home
and noticed my bill, I was bewildered as I was billed
for items that I
have not purchased! I hope you would rectify the error made
by one of your
employees.
In relation
to the specifics of the
purchase, I bought a pair
of sandals, a towel, a
bottle of shampoo, a coffee mug, a
box of chocolate, cat food, shower gel and some
packeted foods,
for which I have been billed and
in addition 115 dollars
for items I
have not picked
at all! My invoice number is MR8-C1254, dated 15th May 2019, and
the invoice amount is $247. It shows that I have purchased a
large flower vessel, a
doormat and a water purifier! This must be a mistake!
I was in a hurry and did not cross-check the items against the bill while checking
out from the queue. But I am sure the salesgirl, whose name is Marinda, had made
some sort
of mistake while printing my invoice.
I would like you
to refund the
extra amount next time I visit your shop and make
sure this unwanted situation does not repeat.
Yours faithfully,
______ (Name)
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