“Tell me, Rick, where in that mission statement does it indicate that
hijacking the cardiac care of St. Frances Hospital is what your mission is all
about? You're going to kill them. They'll end up getting dismantled when
it's over.”
“What are you saying?” he asks.
“I'm not saying, I'm asking,” I tell him.
Then I stop talking. I am quiet. It is a World Series silence—like what
happens when the visiting team has scored eight runs in the first inning.
I say it again: “Rick, I'm asking what your mission is and how this idea
will further it. Is it consistent with what you stand for?”
He doesn't have to answer—I can see it in his face. Rick knows that
taking over the cardiac program from St. Frances has nothing to do with
meeting Life Health's mission. He knows that even without the cardiac
program, they'd still be the dominant force in the marketplace.
“Rick,” I add, “we both know that bigger isn't better—better is better.”
Mission is everything. It is your true north. When someone is making a
big move—a significant decision—check to see if it is consistent with
who they are. Ask:
“How will this further your mission and goals?”
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