Letter Samples
14
IELTS Essays,
Letters, Graphs, Diagrams & Maps
13- Write a complaint letter to a telephone company and let them know
how their services failed to fulfill your expectations.
In your letter you should
•
introduce yourself
•
mention what the main problem is
•
and say what you want them to do
Dear Sir or Madam,
I am writing this letter to complain in the strongest terms about the poor
service that I have received from your company.
We signed up to your telephone and internet service
package two months ago
because your advertising suggests that you are better than Telco. In addition,
you promised to deal with problems quickly and
efficiently, something that
Telco was unable or unwilling to do. However, in the first month of service you
managed to cause me to lose two days worth of business because of poor
administration. The main problem was that you failed
to provide me with the
correct telephone number, 9818 8747, that you had promised when I
completed the contract. This phone number was an
established business line
which I had been using for the last three years. Obviously this meant that my
clients were unable to contact me and it cost me many hours of phone calls to
resolve the matter with your support centre.
I would appreciate it if this situation could be resolved
and a substantial rebate
offered on my first three month's account.
I look forward to hearing from you soon.
Yours Faithfully,
Charlie Williams
(197 words)
Dostları ilə paylaş: 
