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Acknowledgements 
Development of this guide was coordinated by Eric Krakauer, with overall supervision by Marie-Charlotte 
Bouësseau and Edward Kelley from the WHO Department of Service Delivery and Safety.
WHO is grateful to the principal writing team consisting of Jim Cleary (University of Wisconsin, USA), Eric
Krakauer (WHO), Suresh Kumar (Institute of Palliative Medicine, Kerala, India), Sébastien Moine (University 
of Edinburgh, Scotland), Hibah Osman (Balsam Hospice, Lebanon), Adriana Osorio (Ministry of Health 
Costa Rica), Mark Stoltenberg (Massachusetts General Hospital and Harvard Medical School, USA).
WHO acknowledges the valuable contributions provided by Egide Mpanumusingo (Partners, In Health 
Rwanda), Eddie Mwebesa (Hospice Africa, Uganda), Peter Selwyn (Albert Einstein College of 
Medicine, USA), Noyuri Yamaji (St. Luke’s International University Graduate School of Nursing, 
Japan) as well as the helpful comments of Natalia Arias, Juan Pablo Beca, Edwina Beryl Addo 
Opare-Lokko, Carlos Centeno, Stephanie Connidis, the European Association of Palliative Care 
(EAPC) Primary Care Reference Group, Eduardo Garralda, Liz Gwyther, Bert Leysen, Mehrnoush 
Mirhosseini, Scott Murray, Tania Pastrana, Janaka Ramanayake, Artashes Tadevosyan, and the 
World Organization of Family Doctors (WONCA) Cancer and Palliative Care Special Interest Group. 
Additional contributors from WHO include Shannon Barkley, Yuka Nishina and Cherian Varghese.
This publication was kindly financed by the True Colours Trust.

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A WHO guide for planners, implementers and managers
Abbreviations and acronyms
AIDS
acquired immune deficiency syndrome
APCA
African Palliative Care Association
CHC
community health centre
CHW
community health worker