Clients‟ experience of counselling within a narrative framework



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Beauty and the Beast ( PDFDrive )

CHAPTER THREE 
METHODOLOGY: A CREATIVE JOURNEY 
As the true method of Knowledge is Experiment, the true faculty of knowing must be 
the faculty which experiences. (Blake 1952:427) 
3.1 Introduction
This chapter will follow the development of the research as it evolved from all the voices that 
created it. The journal data provided by the participants and subsequent meetings with them, 
created conversations between us. These conversations encouraged the original heuristic 
bricolage to transform into a rich (Patton 1997) narrative. Alongside these dialogues were my 
internal conversations (Etherington 2001) created by the research and by the impact of personal 
life experiences:
“In this way, therapeutic (and other) conversations do not only describe experience; 
they generate experience and are both unique in the moment and limited by cultural 
assumptions and possibilities of their contexts” (Speedy 2000; 629). 
Such experiences generated by conversations between me and the pilot study participants altered 
the possibilities of the study. Such unique experiences led to changes in the analysis and findings 
of the study while adding to the layered narrative that continued to emerge. From the recruitment 
of the participants through to the analysis and findings the ongoing conversations have been 
forming a poetic narrative. 


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3.2 Recruitment of participants 
Participants for the pilot and main study were found by contacting students (who were also 
counselling clients) undertaking foundation/certificate/diploma counselling courses at training 
establishments (appendix 1). Finding participants via this route rather than through counsellors 
was felt to be less disruptive of the counselling relationship. Another reason for accessing 
participants via training establishments was due to the difficulty of finding clients via other 
routes. It was also felt that individuals who were in the early stages of counselling training might 
have the commitment and interest needed to take part in the study. I did contact local counselling 
agencies but they were unsure about research involving clients and were not willing to let me 
leave information at their centres.
The decision to explore containment and freedom through the experiences of counselling clients 
may have been influenced by the isolation I felt following trauma. Although I explored my own 
experiences through writing poetry there was no desire to use an autobiographical account. An 
autoethnographic study would have been all about my experience and such introspection did not 
“feel an appropriate substitute for data collection” (Delamont 2007; 2) which was what interested 
me. It also seems that I may have been a far too vulnerable observer (Behar 1996) to cope with 
the introspection that would have been needed for it may have added to my sense of isolation. 
Having spent so much time learning within my own internal world there was a strong desire to 
learn from others. 
The students‟ choice to take part in the study was personal in that there was no connection to 
training or counselling. It felt important that the participants valued their own autonomy 


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(Kockelmans 1981; Christians 2005) and used their own awareness about themselves. With the 
co-operation and permission of local training establishments a short presentation (appendix 4,) 
was given by me as the researcher to interested student groups who were enrolled on counselling 
training courses. Information advertising the presentations (appendix 2) was sent to training 
establishments so that students could choose whether or not to attend. Large numbers attended 
compared to those who chose to take part. The presentations were given in lunch breaks so as to 
remain as separate as possible from training. The aim of the presentations was to introduce 
students to the concept of research, the study itself, any ethical considerations and the 
participants‟ roles, including my role as the researcher. The students were assured that those who 
chose to take part could withdraw from the study at any time without any detriment to 
themselves. They were also given the letter of agreement (appendix 5) to take part in the study 
which was signed at the next meeting. Initially they were also assured of their anonymity in that 
the journals would be numbered and returned to me by post. They were informed that the study 
was researching into aspects of the experience of being a client in a counselling relationship. 
However the theme of containment, freedom and polarity as constructs in the client‟s internal 
world was not named in the pilot study. In the following main study the theme of the research 
was disclosed so that some comparison could be made between the two sets of data. The 
participants in the pilot study were informed that they would be told the theme after the 
collection of the completed data (appendix 7). This was in order to see if the concepts emerged 
spontaneously without prior direction, or whether they did not emerge. Otherwise the basic 
introduction and information given was the same in both studies. Those interested in taking part 
in the main study, attended three presentations on the theme to be certain that they acquired some 
understanding of it (appendix 10). After the presentations students were given details of how to 


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contact me if they were interested in taking part. They also had the opportunity to give me their 
details at the time if they wished to take part.
3.3 Data collection 
Although I had hoped for about ten participants just six students chose to take part in the pilot 
study. One student never managed to begin her journal and after meeting with me to discuss how 
she was feeling about this she chose to withdraw, so just five students took part. All those who 
chose to take part were women. By the time I was ready to implement the main study I was 
aware that another five participants would provide ample material as the analysis of the pilot 
study had enabled me to see that there was a huge amount of rich data (Patton 1997) in each 
journal. Initially eight students were interested in the main study but by the time the journal 
keeping commenced three had withdrawn. The reasons given for not continuing were concern 
over the time that might be needed as they felt it might interfere with their studies. Again all the 
participants were women and one of these was a participant from the pilot study who asked if she 
could continue with the research. She found it was extremely useful in understanding herself and 
processing her counselling. One participant was introduced to me through a counselling 
colleague. They were acquaintances who knew each other in a social setting. The acquaintance 
was briefly informed that a colleague was looking for people to take part in research when they 
were discussing the counselling she was having. Later she was given my phone number (with my 
permission) and contacted me about taking part in the research. I did not know her or even know 
of her until this time. We met at her home and I presented her with the same introduction as the 
other participants. She was very excited about taking part as counselling was a new and difficult 
experience for her and she felt that taking part would help her learn more about it. It felt good to 
have one participant who had no other connection to counselling other than that she was a client.


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At the initial meeting for those who had chosen to take part an outline of the procedure for the 
journal keeping that would form the raw data was explained (appendix 4). The data collection 
would last for fifteen weeks/counselling sessions in the pilot study, and up to forty in the main 
study, or when the participant felt comfortable ending the process, or they came to the end of 
their counselling. After each weekly counselling session an entry in the journal, reflecting on 
feelings from the session would be the initial contribution.
Time was taken to look more precisely at the requirements of the journal keeping. They were 
asked to write just one phrase, or a few words to make up each line of the journal entries. The 
aim of this way of writing was to condense (Maltby 2003) participants‟ feelings after counselling 
sessions, so that the essence, or what was felt to be the most important memory of their 
sensations and images, was put into words, providing a sense of the lived experience (Ellis 1995; 
White and Epston 1990) of the client in therapy. It was suggested to participants that by 
condensing sensations and images in this way the process of writing would not take too much 
time. It was made clear that long factual accounts of the counselling sessions were not required. 
However the participants could choose how much to write in that there was no limit to the 
number of lines they could write for each journal entry. These directions on the format for each 
entry were also typed in the front of each journal (appendix 6) so that the participants always had 
this information to hand. Occasional meetings and/or telephone calls kept me in touch with the 
participants over the period of the journal keeping so that they did not feel too isolated to 
maintain interest in the study. During these phone calls the participants were asked how they 
were coping with keeping the journal. These phone calls were also made because of my 
awareness that such “therapeutic writing” might cause an “increase in low mood” (Wright 2005; 


73 
114). By keeping contact with the participants I was able to ascertain how they felt about the 
process of keeping the journal and if it was affecting their mood. If anyone had been adversely 
affected by keeping the journal I would have met with them and if necessary suggest they bring 
the writing to an end. They appreciated the contact and talking about how they were finding the 
journal keeping. Their enthusiasm seemed to reflect their commitment to their participation in 
the work, and also appeared to reflect that the journals became personal records. The journals 
may have been started to please me as the researcher, but as the weeks progressed they became 
an intimate aspect of the participants‟ lives. They found themselves wanting to write because 
they seemed to be discovering new information about themselves. 
Although writing as a way of collecting data was decided by my history of using writing I don‟t 
think any other method of collecting data would have provided the same content or context. 
Writing gave the participants their own space to reflexively look back on their counselling 
sessions staying with their own thoughts, even developing their own voices. In this sense 
participants used their own narratives to “reveal and revise” (Holman Jones 2005; 767) their own 
internal worlds. Their texts were not interrupted by an interviewer‟s questions, but only their 
own internal questions. This feels what is intrinsic to the work that they wrote their felt 
experience of counselling sessions in a condensed form that highlights the uniqueness of their 
experiences. 
Meetings were held at the end of the journal keeping in the pilot study, to inform the participants 
of the theme, and to enable feedback on the process of the journal keeping (appendix 7). There 
was interest in the outcome of the study and this led to the pilot study participants continuing 


74 
with the research process. They were interested in the analysis of their journals and after 
discussions with me they agreed to provide feedback on my analysis of them. After the analysis 
was completed individual meetings were arranged with the participants at their homes. It was felt 
that this provided a familiar and secure environment for the participants to read personal 
accounts about themselves. They were first given the „Introduction to the Theoretical Constructs‟ 
(appendix 10) paper to read to give them an understanding of how the analysis and categories 
had been arrived at. After this they read the analysis of their journal which was written alongside 
the copy of their original journal. While they were reading these papers I took notes on any 
comments they made, asking them to repeat what they had said if I was unsure of their 
comments. When they had finished reading I again checked out whether I had written their 
comments correctly. This aspect of the research was crucial to the organic growth of the project 
in that it became a collaboration (Chase 2005) as the participants influenced the process of the 
research by having their voices heard.
The main study journals and analysis were much larger than the pilot study so it did not feel 
possible for me to be with the participants while they read them and gave feedback. They needed 
to take much more time for this process so after contacting them by phone I posted the analysis 
to them and arranged to meet them when they felt ready. They were also sent questions for 
feedback which they could answer on a separate sheet or write on the script (appendix 14). I felt 
quite anxious about letting them do this alone because of the personal nature of the work but at 
the same time felt confident enough because of the positive responses I had received from the 
pilot study. Also the relationships that I had built up with the participants over more than two 
years led me to believe that they would manage the task. The meeting afterwards gave the 


75 
opportunity to discuss the process of their part in the research, to thank them for their 
contribution and to say goodbye. The findings poems that were written later were sent by post or 
email and in this way they were able to give their responses to them. 
3.4 Autonomy of the participants 
I did not know the identities of the participants‟ counsellors and the counsellors only knew of the 
clients‟ involvement in the study if the participants told them. This study is about the client‟s 
subjective journey and if the participants were told to inform their counsellors their autonomy to 
make this decision for themselves would have been denied. None of the participants were overly 
critical of their counsellors but simply told the story of their counselling journey. Whether they 
told, or did not tell their counsellor about the journal keeping, they all found that writing the 
journals added to their experience of counselling. As the researcher, I was very aware of wanting 
to keep the equality of my relationship with all the participants in that I did not want to make 
personal choices for them. Stewart (2004) in an introduction to working with the arts in 
community settings suggests that the quality of relationships is part of reflective practice. She 
suggests that such a relationship needs to be one that: 
“respects autonomy and maintains professional distance, but at the same time fosters 
a unique kind of intimacy and trust.” (122) 
The trust I had for the participants to make their own choice felt crucial to maintaining such 
unique relationships. Although the counselling relationship intends to be equal between two 
individuals, there is no doubt that from the perspective of the client, it is often experienced as 


76 
being unequal in that the counsellor may be experienced as powerful (Lott 1999). By making 
their own choice as to whether or not to tell their counsellors about the study the participants 
maintained a sense of their own power to be competent clients and competent participants. It 
could be argued that by not informing counsellors of the participants‟ role in the study that the 
counselling relationship may be undermined. But if the participants had been told to inform their 
counsellors this would have undermined their autonomy. Perhaps it is important to recognise that 
both researchers and counsellors may often find themselves at odds in the dialogue between 
differing research methodological, and counselling assumptions (Reason and Rowan 1981). It 
seemed the autonomy of the clients was what the counselling centres I contacted did not 
understand. They felt counsellors should be informed by me if a client of theirs was taking part 
and I felt ethically unable to do this as it would have undermined the client‟s autonomy. 
All the participants valued their autonomy (Reason and Rowen 1981), and felt that it was their 
right to decide whether or not to tell their counsellors about the research. This was made clear in 
a discussion at the initial meeting. According to the participants who chose not to tell, they felt 
that the keeping of the journal was intimately their own. They were writing about their 
experience, in their time, outside of the counselling, and in that sense they felt it had nothing to 
do with the counsellor. This privacy felt important to them. They separated their personal 
experience of therapy from the person of the counsellor. Yet at the same time they all valued 
their counselling and saw it as a crucial aspect of change in their lives. Those participants who 
chose to tell their counsellors felt it important to disclose what they were doing. They said that 
the sharing of the information about what they were doing took only a few moments and 
according to the participants, was not referred to again.


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3.5 Giving up anonymity 
Initially the participants in the pilot study had been offered anonymity in that I would not know 
who had written each journal. It was intended that the journals, upon completion, would be 
returned to me by post. However four of the participants in the pilot study insisted on handing 
their journals to me during the meeting which took place after the journals were completed. They 
had been asked to post them prior to the meeting but had chosen not to. Although I asked them 
not to hand me the journals but to post them in the envelopes provided after our meeting they 
made it clear they did not wish to do this. It seemed they wanted me, as the researcher to know 
that they were the authors of their work, rather than remaining unknown me. The fifth participant 
put a note in with her returned journal which she signed, thus she also chose to give up her 
anonymity. It feels important to emphasize that the participants gave up their anonymity. It was 
their choice and a very powerful way of expressing their autonomy (Elden 1981) which I felt 
ethically obliged to incorporate. This enabled a more equal relationship to be maintained as we 
became collaborators in trying to understand their stories (Polkinghorne 1988). Apart from 
wanting me to know that they were the authors of their work it seems there may have been an 
unconscious desire to continue with the study. It would have been a pitfall to ignore them for it 
enabled what was hidden in the initial design to emerge. Wanting to continue with their 
involvement in the work seemed to demonstrate their connection and commitment to the 
research and learning about themselves. As the work of the analysis progressed, I became aware 
that the participants‟ response to the analysis would confirm or deny the understanding/meanings 
that emerged from each analysis, and possibly verify some of the findings. This part of the 
design was then written into the main study contract (appendix 5).


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3.6 Investigating new horizons: the analysis 
Initially I read the journals in their original form. They were then typed out to make hard copies 
which were done as accurately as possible copying both lower and upper case lettering and any 
other marks or punctuation on the scripts. In this way the printed copies were kept as close to the 
originals as possible (appendix 13). The journals were then read several times while I dwelt on 
the content and made notes so that any initial impressions and responses were recorded. I did this 
until I felt that an overall understanding or feeling about each one had been achieved.
It was reading that enabled me to step into the shoes (Ellis and Flaherty 1992) of the participants 
and to almost read behind the words to find what was hidden within them. Reading in this way is 
perhaps more like reading or writing poetry in that it is essentially daydreaming (Bachelard 
1994). This imaginative type of analysis perhaps allowed entry into unconscious messages 
hidden in the text. It illustrates the similar characteristics between poetry and counselling where 
transference for example may be understood as a special type of metaphor (Holmes 1985) rather 
than only a theoretical concept. The symbolism of words was intuitively grasped as they were 
investigated as holders of emotional meaning (Meltzer 1997). 
The pilot study analysis was simple in comparison to the main study; simple in the sense that I 
was more focussed on searching for the concepts of containment and freedom than analysing the 
text. By looking for words that suggested, either emotional stillness, tension or movement, 
different aspects of containment and freedom were discovered and this lead to the emergence of 
the theoretical construct. Lines in the journal were highlighted in different colours in order to 
differentiate between the emerging categories (appendix 13). Similarities between words used in 


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the journals helped define the categories as well as contributing to the emerging relationship 
between the categories which is looked at in detail in chapter 4. As with discourse analysis the 
intention is to filter out the categories with the most “explanatory potential” (Clarkson 1998; 
131) about the opposition between containment and freedom.
Following on from my initial reading and note taking in the main study I began a more formal 
analysis attempting to make sense of the images created in each journal. My experience had 
grown through the process of analysing the pilot study and I was aware that these much longer 
narratives might need to be analysed differently. I was more certain of the existence of the 
concepts because they had been present in the pilot narratives. I took into account the way a 
journal was written. The visual impact of one completely written in higher case lettering had a 
very different impact from those less formally written. I looked for recurring themes in each 
narrative and changes in the emotions that were aroused within me. I was also more aware of the 
impact of metaphors as these had proved revealing in the pilot study. This process felt like 
decoding, or discovering what was hidden within the words. My emotional responses were an 
integral part of the process for it was these embodied responses that aided the overall 
understanding of each narrative. “Focusing closer and closer” (Bolton 2005; 7) into the internal 
worlds of the participants led to an often surprising accuracy of understanding. This reflexive 
way of analysing enabled a discovery of different selves (Speedy 2005) or voices within each 
narrative. Such conversations within each narrative created conversations within me and seem to 
fit: “within poststructuralist understandings about the fluidity and multiplicity of selves and 
identities.” (Speedy 2004; 26). As much as possible everything that could be taken into account 
was used in the analysis. Marks and drawings on the text were taken into consideration for it felt 


80 
that nothing was “too trivial or insignificant” (Bolton 2005; 7) in that whatever was on the page 
may have significance to the writer. Only after the initial analysis of each narrative was complete 
did I begin linking this to the constructs that emerged from the pilot study. With a good 
understanding of the texts I felt more equipped to begin this process. When it felt difficult to 
establish which category was the most appropriate for a journal entry I discovered by staying 
with the process that a relationship is formed. It is a relationship between the journal entry, the 
interpretation and the construct category. By subjectively entering into the analysis a feeling 
sense is gained of the client‟s internal state at the time of writing. This is weighed alongside 
previous entries and the whole context of the journal narrative. There is then a need to 
objectively look at all the information in order to decide on the appropriate category.
The main study produced an image of each participant‟s journal in the form of a finding poem.
Another tragedy, a crisis created by loss in my own life impacted on the study which came to an 
abrupt halt. Months later when I attempted to return to the work I found myself unable to write 
up the findings of the analysis. Yet this crisis became: 
“a turning point, a moment when conflict must be dealt with even if we cannot 
resolve it. It is a tension that opens a space of indeterminacy, threatens to destabilize 
social structures, and enables a creative uncertainty” (Holman Jones 2005; 766).
A new dialogue with myself was created by this further grief which brought a fresh challenge as 
I struggled to find a way back to the research, for I felt the study would be lost. Through the 
tension of not knowing how to return to the study, a new creative space emerged within me. This 


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confirmed the understanding that there had always been an autoethnographic element to the 
research. It grew out of personal process and trauma and in this sense had always been 
connected to death. Now death was in the foreground again and a supervisor enabled me to see 
that I had always been writing about death. The real death of others, and the many deaths of 
different selves (Etherington 2004) both within me and within the lives of the participants. This 
form of autoethnography is: 
“research, writing, and method that connect the autobiographical and personal to the 
cultural and social. This form usually features concrete action, emotion, embodiment, 
self-consciousness, and introspection” (Ellis 2004; xix).
Without making connections between my life experiences and the research to the participants 
and their narratives the action of writing the findings as poetry (Holman Jones 2005; Etherington 
2004) may not have been realized.
3.7 Poetry as findings 
Poems written by reflecting on another‟s work are known as „ekphrasic works‟, which are 
meditations on others‟ creative acts (Scott 1994; xi). According to Holman Jones: 
“ekphrasis describes our attempts to translate and transmute an experience to text and 
text to experience” (2005; 769). 
In this way my meditative writing up the findings as poetry attempts to give the reader or listener 


82 
an experience of the participants‟ lived experience. The poems are written using many of the 
participants‟ words and phrases and intend to honour them and their contribution. They are also 
written to evoke feeling in the reader, to give an experience which may be that of the participant, 
of me as the researcher and even an experience of you the reader depending on how you relate to 
the work. Richardson states: 
“Poems are consciously constructed to evoke emotion through literary devices such 
as sound patterns, rhythms, imagery, and page layout, Even if the prosodic mind 
resists, the body responds to poetry. It is felt. To paraphrase Robert Frost, poetry is 
the shortest emotional path between two people” (2003; 189). 
It is hoped that this felt embodiment (Meldrum 1993; Etherington 2004) of the themes of the 
research and the experience of the participants will be experienced in the reader as opposed to 
being only understood. I have come to realize the impossibility of proving something that I 
believe to be true, like the concepts in this study. Truth is limiting because what else would there 
be to discover if the truth is found. But perhaps it is possible to feel the embodied concepts, 
through the poems, and open doors to how such embodied knowledge can be represented? In 
covering a wide range of research projects Bondi et al (2002) state: 
“All assume that knowledge is embodied; that is, that knowledge is produced by 
corporealized subjectivities. All assume that those bodily subjects are positioned in 
extraordinarily complex articulations of identity, including gender. And all assume 
that those identities are relational; we are always located in relation to others, not 


83 
least to those we research” (253). 
Perhaps the knowledge that was originally embodied in the participants‟ narratives may be 
transferred through our relationships into the findings poems where together their knowledge and 
mine unite in the writing. 
Understanding how writing poetry can make aspects of the unknown accessible and knowable 
through metaphor and symbols (Waddell 2003) aids the journey towards understanding, and 
finding meaning in the data. For example, the processes outside the awareness of clients, may 
limit the value of research into the client‟s experience (McLeod 2001b). However the process of 
keeping a journal, over lengthy periods of time, which uses the reflexivity of both participants 
and researcher, may make possible the apprehension of such unknown processes. The subjective, 
reflexive, and poetic stance, used in analysing the data allows me to make a personal relationship 
(Etherington 2001) to the research. This personal connection is felt physically in my body as I 
embody feelings that erupt from within the data and translate these into poetry. Neuroscience 
informs us that “Every emotion is a biological dynamic” (Maturana and Varela 1987; 247). 
Because feeling is based in the body, there is a physical reaction to the data, followed by the 
action of writing. In this way, the hidden or unknown processes of the participants are revealed 
to, or in, me as the researcher. There are many overlapping areas of interest between counselling 
processes and the world of poetry for both attach “unusual attention to the nuances of language” 
(Canham and Satyamurti 2003; 2). It is the engagement with internal and external experience 
(Waddell 2003), and the meeting ground between them, which is relevant to this research 
process.


84 
The lived experience of each participant‟s narrative (White and Epston 1990) enables the voices 
of each participant to be heard. Such narrative data is a reminder that it is each participant, each 
client who is the expert (Rogers 1951) on themselves and this enables me to suspend any ideas of 
expertise (Etherington 2001). Narrative research provides a way of collecting and analysing 
people‟s stories (Etherington 2002; Chase 2005). The stories the participants bring to this study 
are of their experience of counselling, which not only cover the timespan of the journals but 
incorporate aspects of their history, their lives before being a client. According to Foucault 
(1970), because man has: 
“a language, he can constitute a whole symbolic universe for himself, within which 
he has a relation to his past, to things, to other men and on the basis of which he is 
able equally to build something like a body of knowledge (in particular that 
knowledge of himself, of which the human sciences outline one of the possible 
forms.” (383)
In this way it was hoped that the language of the journal data would provide a view of the culture 
and relationships in which each story is embedded (Polkinghorne 1985) and may enable common 
themes to emerge among the journals. Analysis can then be based on notions that arise from the 
data, and notions taken from previously known theory (Etherington 2002). With all these 
elements of language, story, embodiment, metaphor and literary devices combined the findings 
poems attempt to create a sense of the lived experience of each participant.
3.8 A narrative journey: Methodology 
The original heuristic (Moustakas 1990) orientation of this journey into uncharted territory grew 


85 
from self presenting states (Hess 1988) and enabled ethical approval to be gained from the 
University of Hertfordshire. In the latter stages narrative inquiry provided a growing 
understanding of the auto/ethnographic processes (Holman Jones 2005) that were intrinsic from 
the start of the research process. I was discovering that narrative inquiry offers “a rich but diffuse 
tradition” (Chase 2005; 651) as life experiences, the data, the work, and the participants 
interacted with, and upon me as researcher (Strauss 1987). Personal experience created this 
research and such individual experience became an intrinsic aspect of the methodology, for it 
incorporates my experience and that of the participants. Combining aspects of personal learning 
to create a research project that would add to knowledge in the world of counselling created a 
dilemma in finding a methodology that fitted the forming design. The heuristic voice as 
implemented by Moustakas (1990) appeared to suit the work because it is founded on personal 
experience: 
“Qualitative depictions that are at the heart and depths of a person‟s experience - 
depictions of situations, events, conversations, relationships, feelings, thoughts, 
values and beliefs” (1990; 38). 
This also suits the journal data which provides an in-depth depiction of the counselling journey 
from the experience of the participants. However unlike Moustakas‟ work which concentrates on 
the emergence of essence, this study is also a search for the oppositional forces felt to be inherent 
in personal growth. It written in my voice yet includes the voices of the participants. To hold 
together the participants‟ and my subjectivity as well as the related themes of the concepts it 
seems that a firm yet pliable framework is needed. Such opposition in qualitative research is 


86 
described by Elliot and Williams (2001) as “the ultimate paradox” (183) for they suggest that 
research must follow rules in a field where no rules exist. It is no wonder that I struggled to find 
a methodology and a voice that fitted a design that unfolded (Patton 1997) as the study 
progressed.
To cope with the various emerging aspects I attempted to become an heuristic bricoleur 
(Etherington 2001; McLeod 2001; West 2001) as the forming design was pieced together, but 
without realizing it I was actually becoming a narrator. Elliott and Williams (2001) make it clear 
that some qualitative research “cannot be tightly planned in advance” (181) as such work 
unfolds. But perhaps such work also has its design enfolded within it and remaining open to the 
research process allows it to emerge. Yet even as a narrative inquiry this study is not 
straightforward. Ely et al (1991) point out that the qualitative researcher has to be flexible 
enough to adapt to change which makes sense of the changes brought about in this study because 
of the participants giving up their anonymity. Also I made changes because of personal life 
experiences that impacted on the work. The participants also enabled me to learn from them as I 
did when unravelling the meanings hidden in the metaphors they used:
“Narrative enquirers are receptive to learning from the participants as the expert on 
themselves, paying close attention to the power dynamics in the relationship, and 
attempting to suspend notions of expertise” (Etherington 2001; 121). 
Having the participants respond to my analysis of their journals needed me to remain aware that 
they were the experts on themselves. These narratives between myself and the participants, the 


87 
narratives formed within me from these sources, with the inclusion of my own narratives 
influenced my understanding as researcher. Gee (1991) points out that “the meaning of story is 
rooted in history and the social group, not just in the personal mind” (8). I was learning that the 
story of this research is rooted in all our histories, not just in my mind, but in the participants‟ 
histories and in the larger history of counselling. The process of creating a narrative by listening 
carefully to participants influenced my ability to begin to make sense (Josselson and Lieblich 
1995) of the story of this narrative and the emergent findings. This collaborative (Angrosino 
2005) life of the study enabled the growth of myself as researcher, and the growth of participants 
as their experiences were valued and used. This co-operative way of working felt more real to 
me in that my relationship with the participants was already one of ethical care (Olesen 2005) 
considering the personal stories which they shared. According to Riessman (2001) storytelling is 
collaborative and “a relational activity that gathers others to listen and empathize” (Riessman 
2001; 679). Listening to the participant‟s stories as I read their journals drew out empathy from 
me which influenced my relationship with them in that I embodied their emotions and valued not 
just their contribution but them as individuals. 
The sense of creating a narrative in one voice, which held so many other voices only began to 
emerge as I came towards the end of the work and could look back at the journey to see and 
understand the narrative process. The benefit of initially creating a bricolage is that it increased 
my understanding of research and also demonstrated that qualitative methodologies overlap and 
evolve from experience. As Chase (2005) suggests narrative inquiry may “be characterized as an 
amalgam of interdisciplinary analytic lenses, diverse disciplinary approaches and both traditional 
and innovative methods” (651). The diversity within this research is due in part to beginning 


88 
with an heuristic bricolage and the discipline of reflexivity that constantly encouraged me to re-
experience and re-think the developing processes. Through this amalgamated process the work 
has come to have an intertwined mix of artistic and scientific expression giving it an evolving 
form which seems to be acquired through interaction with the data (Strauss 1987). Reflexivity 
(Alvesson and Skoldberg 2000; Etherington 2004) was new to me in the sense that it was 
discovered as an aspect of research through reading. But it was not new in the sense that it was a 
tool I used regularly as a counsellor and poet. The reflexive aspect of this study is about my self 
awareness and the participants‟ self awareness. But it is also more than self awareness in that 
such reflexivity: 
“creates a dynamic process of interaction within and between our selves and our 
participants, and the data that inform decisions, actions and interpretations at all 
stages of research” (Etherington 2004; 36). 
This dynamic interaction was felt when the pilot study participants chose to give up their 
anonymity and continue with the study. Their actions influenced decisions about the progress of 
the research. Reflexivity appears intertwined throughout this study particularly within the poetic 
stance created by the method of data collection that promoted reflexivity in the participants. 
Studying the client‟s experience of counselling is a difficult but important part of counselling 
research (Toukmanian and Rennie 1992; Rennie 1998; Lott 1999). It was essential to value the 
participants‟ integrity and their lived experience (Ellis and Flaherty 1992) of being a client, in 
accordance with the British Association of Counselling and Psychotherapy code of ethics (2005) 


89 
and practice. Valuing such subjectivity was a continual struggle as I attempted to put myself in 
the shoes of the other while constantly returning to my own subjective stance. The creation of 
such an intersubjective (Perakyla 2005) conversation is a constant of this research. This also 
highlights the impact of the participants on me as the researcher (Bondi 2005) and my impact on 
them as creativity was inspired by our relationships.
Part of the impact of the research relationships was discovering that narrative is a “meaning 
making system that makes sense out of the chaotic mass of perceptions and experiences” 
(Josselson 1995; 33) created by all the voices involved. This fits with my personal narrative of 
poetry created following trauma in that I was making sense through narrative. In the same way 
containment, freedom and polarity are experienced within the text as the phenomena they appear 
to be, or are, in each participant‟s experience as well as in my philosophical engagement in the 
study. An underlying sense in this research philosophy is that meaning has to be lived, and “the 
narrative form constitutes human reality into wholes, manifests human values and bestows 
meaning on life” (Polkinghorne 1988; 159) that is not just understood in the way of knowing 
something. Frankl (1984:11) suggests that meaning is found “in suffering”. If suffering is seen as 
lived experience then suffering may reside in, and be felt in living, and through this meaning 
may come into being. Castoriadis (1997) sees the psyche as existing in meaning which is created 
by the external world: 
“for the psyche, the „outside world‟ is the social world, that the psyche is in and 
through meaning, and that the social world permits it to create a meaning for it” 
(368). 


90 
Meaning then seems to be brought into existence, into the internal world of the individual 
through their experience with the external world. Meaning has to be brought into my experience 
as the researcher so that it is felt, as well as understood, before an explanation of that meaning is 
possible. It is here perhaps that the researcher, poet, scientist and artist, meet, which may be seen 
as another way of describing the creative depictions of experience (which I have certainly 
discovered) in narrative research
During the writing up of the findings tragedy impacted on my life again when a young man who 
had become a son to me was killed in a road traffic accident. I found myself working in and with 
my grief. This highlights the reality that my life impacts upon the work for: 
“Qualitative writing by its nature involves the Self too intimately to ignore wounds, 
scars, and hard-won understandings that are to some degree part of our baggage” 
(Ely et al 1997; 331). 
Initially this loss brought a halt to the work. But just as Payne found “self reflection, personal 
therapy, and supervision” (Payne 1992; 74) enabled her to access a greater range of feeling, so 
my use of reflexivity and supervision enabled me to be aware of my need to hold onto the study. 
The paradox here is that I had to let go of the work in order to hold onto it (Rowen and Reason 
1981). This letting go is recorded in my journal: 
Here is my wasteland 
Encroached upon 
By loss 
There is no space
My dwelling place 
Is 


91 
Full of emptiness 
And I hide 
Here. 
Acknowledging I was hiding from myself enabled a return to the work. But in allowing myself 
the space to write I was perhaps also encouraging inspiration from a period of rest (Meekums 
1993). Resting and reflexive writing promoted change as I discovered the possibility of writing 
up the journal stories and original analysis as poems. Without the grief it feels I might not have 
discovered this way of working. I could only cite methodological reasons for writing the findings 
poems but this would be a half truth or a “half tale” (Charmaz and Mitchell (1997; 212) and deny 
the reader full knowledge of the research story. The complex construction of this story using 
mine and the participants‟ voices involves each of us in the process of exploration. To make this 
exploration whole as opposed to a half truth Walsh suggests that “the unmet challenge for 
qualitative researchers is to document this process in an open and honest way” (1996; 383). By 
including the impact of my experiences in the text I may make myself vulnerable (Behar 1996) 
but it feels congruent that in order to understand how I interpret others‟ stories, I have to 
understand and interpret my story (Chase 2005). This in turn gives context and enables the reader 
to understand how the interpretations of all the stories are connected. 
As qualitative research moves more into the realms of the personal (Ellis and Flaherty 1992; 
Etherington 2001; Solms and Turnbull 2002; Marshall 2004), the origins of this work gains 
relevance. If ideas are conceived (Trahar 2002) in the mind and lived experience of the 
researcher, then it may be crucial to the research process, to understand how that idea came into 
being. In other words what caused a question to be asked, how is an idea born, where does it 
come from (Marshall 2004)? If credence is to be given to the researcher‟s personal investment in 


92 
the work, then the ground of such subjective history needs to be acknowledged and incorporated 
into the research process. Richardson (1992) changed her way of writing sociological interviews. 
She brought together the poetic and the sociological because of personal feelings about the 
passivity of the work which rarely touched her emotionality. She wanted sociological research 
that she would “want to read and want to write” (132), while still being of benefit to those it 
intended to inform and those it informed upon. Therefore it seems similarly appropriate to feel, 
that in counselling research, the roots and reasons for selecting a narrative methodology needs to 
be integral to the process of the work. As a psychodynamic counsellor I attempt to enable clients 
to make sense of their present, and promote change, by understanding how the past impacts upon 
the present. In the same way it is my past which led, or gave birth to, research. If the purpose of 
counselling research is to be defined as “the reconstruction of therapeutic practice” (McLeod 
1999; 2001) then the origin of a study is integral to the work. Researching from such a personal 
framework however creates a need to be, “critical, challenging and developmental rather than 
self satisfied” (Marshall 2004; 2). My closeness to the work may be seen as biased and overly 
subjective but this is why the developmental process needs to be incorporated into the narrative. 
My passion for the concepts is not wrong because I had personal experience of them (Muncey 
2005) but rather such passion enables the lived experience of others to be heard.
Understanding something of the personal history that created this narrative situates my voice 
(Hertz 1997) in order to give the potential audience the opportunity to understand my 
perspective. As the trauma that conceived the work, still impacts upon my life, it seems 
reasonable to assume that it will have some impact upon the research process. This is my truth 
(Douglass and Moustakas 1985) and although truth may be “a continually evolving concept” 


93 
(Muncey 2006) which evolves with this research, with it I am enabled to engage more fully with 
the research process. But if this truth is cut off from the research process, the knowledge formed 
from within that process will not create a comprehensive knowledge (Douglass and Moustakas 
1985). This is perhaps why, without realizing it at the time, that I became a participant 
researcher. This “reciprocal process whereby each party educates the other” (Miller and Crabtree 
2005; 615) came naturally to me as a counselling practitioner and it seems I transferred this way 
of working to research. 
As I moved from practitioner to researcher (Payne 1993) I became aware of the impact of the 
research on my practice and of the impact of my practice on the research. My attention to the use 
and meaning of words in the research has heightened my sensitivity to the individuality of 
meaning with clients, in training with students and with colleagues. Yet my desire to learn more 
about individual clients and their process reminds me that I have always been investigating 
meaning. This makes sense of the idea that a „synthesis‟ (Payne 1993; 27) occurs between 
research and practice where each may influence and interrelate with the other. In desiring to 
understand my process as a client in counselling and my process through more recent grief other 
personal dimensions are added to the relational context of the research. These interrelationships 
need to be held in awareness as they may influence meaning within the research. They also 
reflect the interrelationships within the research between content and context between “tellers 
and listeners” (Riessman 2001; 697) or readers, which help different meanings to emerge. This 
seems to link to Payne‟s contradictions which suggest that: 
“There are multiple realities not just different views of one reality, and that what is 


94 
real is actually different depending on one‟s perspective and ability to perceive 
different worlds of experience.” (1993; 30-32)
Just as different realities exist so it seems possible that multiple meanings may be interpreted 
from different perspectives and from interrelationships. In this way content and context each 
affect the other reminding me that holding different perspectives in awareness and the ability to 
reflect on my process need to be a constant in the research. Bond (2002) reveals the difficulty of 
writing multi-layered texts as he explores lived experience as narrative research. He suggests: 
“The systematic use of narrative opens up the possibility of studying lived experience 
more directly and creates challenges in how to communicate new insight to the 
reader” (137).
Investigating meaning as a researcher, practitioner, as a former client and using my lived 
experience alongside the lived experience and narrative of the participants creates a multi-
layered narrative that may produce multiple perceptions/meanings. Investigating meaning also 
fits with the narrative methodology in that “all forms of narrative share the fundamental interest 
in making sense of experience, the interest in constructing and communicating meaning” (Chase 
2003; 273). Making sense of their counselling is what clients do in between sessions, either 
consciously or unconsciously. Offering participants the opportunity to write about this process 
encourages their ability to make sense while contributing to this research which adds meaning to 
all our journeys.


95 
3.9. Conclusion
This chapter has mapped out the journey of starting from personal experience and attempted to 
bring the poet alongside the researcher. The research design needed to fit the prospective journey 
and to foresee the whole journey in advance was not possible. If the integrity and autonomy of 
the original participants had not been valued the journey may have been short and incomplete. 
By listening to the pilot study participants my understanding of the research process grew 
alongside the study. In this sense the lived experience of taking part in the research became part 
of the participants‟ collaboration in the study. Perhaps it is the autonomy of the research itself 
that explains the process of the methodology. It is as if the life or energy of the project is 
illuminated in its inherent richness through the reflexive narrative that emerged from the study 
itself.
The complexity of a many layered narrative creates an in depth account of the client‟s experience 
of counselling. The small number of samples are in themselves many layered narratives which 
tell individual stories full of information about the internal processes of a client in counselling. 
The poetic stance of the narratives fills them with the richness of metaphor as the conscious and 
unconscious seem to write together. If writing and reading poetry are aids to the therapeutic 
process (Morrison 1987) within counselling (as well as being aids to expressing and 
understanding opposition) then perhaps this aesthetic agent should be more widely recognised in 
the world of narrative research. Opposition appears to be used by the poet to express the 
inexpressible and the participants seem to have been enabled to do the same as they display 
containment, freedom and polarity in the lived experience of their narratives. Using poetic skills 
perhaps offers a subjective science (Solms and Turnbull 2002) that may help unravel the 


96 
experience of the client‟s inner world. Within this context where poetry and counselling meet 
the strength of my own voice gained precedence as I realized that this is a narrative mainly in 
one voice. My identity as a woman with a distinctive voice is revealed in this overall narrative. 
As Bamberg states: 
“Narratives, irrespective of whether they deal with one‟s life or an episode or event 
in the life of someone else always reveal the speaker‟s identity” (2004; 223) 
However it took the whole process of the research for me to be able to either think or write this. 
It seems my knowledge of myself has grown through the process of the study as it has made me 
as much as I have made it. 

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