it? Those were the fundamental questions when Bill Clinton sought to overhaul
health care in 1993, and again when the Obama administration took it up in
2009.
This chapter started with the most egregious information-related problems—
cases in which missing information cripples markets and causes individuals to
behave in ways that have serious social implications. Economists are also
intrigued by more mundane examples of how markets react to missing
information. We spend our lives shopping for products and services whose
quality we cannot easily determine. (You had to pay for this book before you
were able to read it.) In the vast majority of cases, consumers and firms create
their own mechanisms to solve information problems. Indeed, therein lies the
genius of McDonald’s that inspired the title of this chapter. The “golden arches”
have as much to do with information as they do with hamburgers. Every
McDonald’s hamburger tastes the same, whether it is sold in Moscow, Mexico
City, or Cincinnati. That is not a mere curiosity; it is at the heart of the
company’s success. Suppose you are driving along Interstate 80 outside of
Omaha, having never been in the state of Nebraska, when you see a
McDonald’s. Immediately you know all kinds of things about the restaurant.
You know that it will be clean, safe, and inexpensive. You know that it will have
a working bathroom. You know that it will be open seven days a week. You may
even know how many pickles are on the double cheeseburger.
You know all of
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