NOTE: shikoyat (complaint) va isbotlar (justification) bir-biri bilan bog’lovchi soz’lar (linking words) yordamida quyidagicha bog’lanishi kerak. Sababi, agar shunday qilinsa, gap murakkablashadi va yaxshiroq ball oladi. Shikoyat qilayotganimizda bo;’lishli mazmunda bo’ladi va bog’lovchi so’zdan keyin muamo aytib shikoyat qilinadi.
MODEL: Topic sentence stating the positive point. + However, + problem…. Examples: We thoroughly enjoyed the first week of the holiday. However, after that we experienced a number of problems.
I purchased a meat mincer only a month ago, but the switch button does not function properly.
I purchased a meat mincer only a month ago. However, the switch button does not function properly.
Although I purchased a meat mincer only a month ago, the switch button does not function properly.
In spite of the fact that I purchased a meat mincer only a month ago, the switch button does not function properly.
FIRST COMPLAINT: Firstly
First of all
The first problem is / was
My first complaint is
My first concern is
The first thing I would like to draw your attention to is
FURTHER COMPLAINTS: Secondly
Also
In addition
In addition to this
Added to this
…… is / was also unsatisfactory / unacceptable
Not only ……, but also
To make matters worse,
Furthermore
EXERCISES:
TASK 1. Put the words in order to make complaint letter phrases. 1. I / complain / in /am / about /writing /to / order
2. with/ dissatisfaction/ I/ to /express/ my/ am /writing
3. extremely/ that/ with/ I/ the/ received /am/ dissatisfied/ service/ I/ .
4. like / draw /first/ to/ thing/ attention/ The / I/ would/ your/ to/ is
5. all / am/ at/ pleased /I/ not/ that
6. am / disappointed/ I / because
7. the/ replace / you/ I /suggest/ that / item
8. suggest/ a full/ I/ therefore / that/ be/ given/ I/ refund
9. was/ be/ if/ grateful/ I /would/ money/ my / refunded
10. I /would /be/ grateful/ if/ you /could /give /me /a full /refund
11. problem/ you/ if/ appreciate/ To/ I / resolve/ the / would/ it/ could
12. hearing /forward/ I/ look/ from /to/ you
13. forward/ look/ I/ to/ a full / receiving/ refund
14. receiving/ forward / I/ to / look / a replacement
15. forward/ I / receiving/ look/ to/ explanation/ your
16. my/ I /look /forward/ to/ your/ reply/ and/ to/ a resolution/ problem
