Boren (2009) undertook a review of the potential effectiveness of technology-based interventions to support health literacy. She concluded that there were a few information and communication technology opportunities that might be appropriate for intervention. These are listed here:
communication techniques and interactive communication strategies for patients and providers
viewpoints and experiences of the patient population to determine the optimal context, channels, and content
computer-based algorithms that take a patient’s characteristics into account, such as language, age, gender, ethnicity, reading ability, health literacy level, and specific goals or needs.
electronic medical record to prompt the use of plain language, limit the number of concepts covered and assess patient understanding by using tell back or teach back
interactive multimedia programs for education and counselling
health information prescriptions that include a link or recommendation to an appropriate website and/or referral to a health librarian
telephone or cellphone interventions for education, counselling, and reminding.
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