Scale up student’s book Cou rse 1 audio

L esson 12
Scale Up 
9 3

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R E V IE W 3
In this fast-changing global world, everything is 
moving. To make a successful business, it’s not enough 
just to follow yesterday’s trend. Companies and people 
need to constantly acquire new skills to succeed in 
tomorrow’s marketplace. This means driving new 
training initiatives to enhance performance. However, 
not all training is equally successful. To ensure 
training effectiveness, it’s important to track results 
and to have standard criteria for measuring outcomes.
In this podcast, we’ll listen to Malika Umarjonova, 
a training manager, describing her functions and 
responsibilities.
Interviewer: So, Malika tell us a little bit about 
your job as a training manager.
Malika : Well, basically I’m responsible for the 
effective planning and execution of training and 
development programs for the whole company.
Interviewer: Aha, and what exactly are these in 
detail?
Malika : Quite a lot actually. Let’s see, I assess 
developmental needs to drive training initiatives, I 
also identify and arrange suitable training solutions 
for employees. This means I need to design and 
implement all about training programs to educate 
people on standard processes and to enhance 
performance according to the needs of the company.
Interviewer: And, what kind of programs do you 
run?
Malika : They run full garment really, quality 
control, work measurement, human recourses, 
manufacturing methods, development of supervisors 
you named
Interviewer: OK. Can you tell us more about some 
of your specific duties ?
Malika : Sure. For. ex. I need to oversee 
development of training content including formulating 
and reviewing course outlines.
Interviewer: How about working with vendors?
Malika : Yes, that too. I evaluate and recommend 
vendor programs to meet training objectives.
Interviewer: What else do you work on?
Malika : I need to coordinate the development of 
training materials appropriate to specific program 
objectives and I establish S.M.A.R.T. criteria for 
tracking and evaluating the effectiveness about 
training programs.
Interviewer: SMART? That sounds as an acronym, 
What does it mean ?
Malika : S.M.A.R.T. stands for : Specific, 
Measurable, Attainable, Realistic and Timely. This 
is a standard criteria for setting goals and measuring 
training outcomes.
Interviewer: I see, and Can I ask what the most 
interesting part of your job is ?
Malika : For me, it is being able to help drive 
the long term success of the company by having a 
strategic overview.