22
"There you have it,’’ says Ralph.
"Not bad,’’ says Stacey.
"Not bad? It’s a lot better than not bad,’’ says Bob. "We must be doing
something right,’’ says Stacey. "Yeah, but it isn’t enough,’’ I mutter.
A week has passed. We’re grouped around a computer terminal in the
conference room. Ralph has extracted from the computer a list of overdue
orders that we shipped last week.
"Isn’t enough? At least it’s progress,’’ says Stacey. "We shipped twelve
orders last week. For this plant, that’s not bad. And they were our twelve
most overdue orders.’’
"By the way, our worst overdue order is now only forty four days late,’’
says Ralph. "As you may recall, the worst one used to be fifty eight days.’’
"All right!’’ says Donovan.
I step back to the table and sit down.
Their enthusiasm is somewhat justified. The new system of tagging all the
batches according to priority and routing has been working fairly well. The
bottlenecks are getting their parts promptly. In fact, the piles of inventory in
front of them have grown. Following bottleneck processing, the red-tagged
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