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Assistant 2:
If you’re in the union, you’ll be able 
to tell me the name of the regional 
deputy secretary, won’t you?
Assistant 1:
Madeleine Kramer. You think you’re 
so clever.
Assistant 2:
Wrong. Madeleine Kramer is 
regional deputy financial secretary. 
Bob Hatchett is regional deputy 
secretary.
Customer: 
Erm… I was wondering…
Assistant 1:
[to the customer]
Hey! Hey! Just 
wait a minute! Can’t you see we’re 
busy here? You’re so rude! 
Assistant 2: 
[to the customer]
Yes, you started 
this argument, so just wait until 
we’re finished.
Assistant 1:
And if you can’t wait, you can go to 
another shop. We’re not your slaves, 
you know.
Assistant 2:
Yes. Just because you’re a customer, 
it doesn’t mean you’re better than 
us. Honestly how rude!
Assistant 1: 
The type of people we have to sell to 
these days. No manners!
Assistant 2:
Quite. Anyway, it’s my lunch hour 
now so you can look after this 
gentleman here. I’m off.
Assistant 1:
Lunch? Gosh, yes, it’s my lunch 
time too. What are you doing for 
lunch? Shall we go out somewhere 
together?
Assistant 2: 
Great idea. Where shall we go?
Assistant 1: 
Well, there’s a very nice new Greek 
place…..
Customer: 
Erm… I still need some help… Can 
you tell me…?
Assistant 2: 
I’m sorry, sir, but we’re on our lunch 
break now and are no longer free. 
If you don’t mind waiting an hour, 
we’ll be back at 2 o’clock and then 
we can help you. 
Assistant 1: 
Yes, why don’t you have a good look 
round, and then we’ll get you sorted 
out when we return. See you later.

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