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2. SAH's new organizational structure requires ...
A) 75% of the old management positions.
B) 25% of the old management positions.
C) 25% more management positions.
D) 5% fewer management positions.
E)10 % fewer management positions
3. It is pointed out in the passage that ... . The total number of jobs advertised at the SAH was …
A) 70 B)120 C) 170 D)280 E) 71
4. What does the author mean by customer and employee satisfaction.
A) agreement between clients and companies
B) discord between customers and employee
C) agreement between customers and employee satisfaction
D) disagreement about financial issues
E) complain about hotel’s structure
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