Writing complaint letter

Giving information Letter Sample # 1:
You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.
Writing letters of apology.

Five Steps To Writing an Effective Apology Letter:

1. 
   Acknowledge the mistake
   
2. 
   Take responsibility
   
3. 
   Apologize and express regret
   
4. 
   Offer a solution
   
5. 
   Assure that the mistake won’t occur again
   
6. 
   Written Apology
   
7. 
   Everyone makes mistakes. That’s just a fact of life. Some mistakes hurt people you care about or can cause trouble in a professional setting. A written apology gives you a chance to elaborately express your remorse. It’s perfect for those who have trouble saying what they’re thinking. Below, we’re going to go over five easy steps that’ll help you write the perfect apology letter.
   
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9. 
   Writing an Apology Letter in Five Steps
   
10. 
    1. Acknowledge the mistake
    
11. 
    After the greeting, don’t waste any time. Directly state that you’ve realized you’ve made a mistake. Briefly write what the mistake was and what you’re apologizing for, but be careful not to dwell.
    
12. 
    2. Take responsibility
    
13. 
    Once you’ve acknowledged the mistake, you can explain what happened and take responsibility. In other words, you admit that the mistake was your fault. State that you’ve recognized the impact the mistake has made. Be cautious not to make any excuses!
    
14. 
    3. Apologize and express regret
    
15. 
    After you’ve taken responsibility and acknowledged the impact of the mistake, apologize. Explain that you’re sorry for what occurred and that you feel remorseful. The most important thing is that you’re sincere.