She looked from the register, met my eyes, and gave a
little laugh.
“I’ll have to ask my manager, Kathy,” she said and
turned to the woman who’d been standing next to her.
Kathy, who’d heard the whole exchange, said, “The best
I can do is ten percent.”
Humanize yourself. Use your name to introduce
yourself. Say it in a fun, friendly way. Let them enjoy the
interaction, too. And get your own special price.
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