1About this Part 10
2General Conditions for Data Services 10
General 10
Equipment and software 11
Accessing information 11
Content on information services 11
Conditions of use 11
Charging 12
International roaming 12
3Garmin Navigator and Whereis Navigator 13
What is the Garmin Navigator service? 13
Eligibility 13
Instructions for Garmin Navigator application 13
Licence terms and intellectual property 13
Collection and use of personal information 15
Accuracy of Data and Availability for Use 15
Limited Warranty and Liability 15
Charges 16
General 16
What is the Whereis Navigator service? 16
Eligibility 17
Instructions for Whereis Navigator application 17
Licence terms and intellectual property 17
Collection and use of personal information 18
Accuracy of Data and Availability for Use 19
Limited Warranty and Liability 19
Charges 19
General 20
4GPRS (General Packet Radio Service) 20
What is GPRS? 20
Availability 20
BigPond Mobile Services (previously known as Telstra Active or WAP) and IP WAN terms 20
Handsets or devices 20
Charges – post-paid services 21
Pay as you go (PAYG) option 21
Charges – monthly subscription option 21
Monthly data bundles option 22
Corporate Mobile Data Bundles option - GPRS 22
Mobile data voice plan 23
Charges – pre-paid services 24
53G and HSDPA (High Speed Downlink Packet Access) 25
What is HSDPA? 25
Availability 25
BigPond Mobile Services (previously known as Telstra Active or WAP) 25
Handsets or devices 25
Charges - post-paid services 26
(a) Pay-as-you-go (PAYG) option 26
(b) Data Packs (formerly known as “monthly browsing packs”) 26
Introductory Data Pack Offer – available from 6 October 2006 to 1 October 2007 35
Charges - pre-paid services 35
(a) Pay-as-you-go (PAYG) option 35
(b) Browse Plus Packs option 36
6BigPond Mobile Services and Telstra Business Mobile Portal (also known as Telstra Active or WAP) 36
What is it? 36
Charges - for post or pre-paid services 36
When will I be charged data usage and content charges? 37
Premium content 37
BigPond Mobile Services Content – Send as SMS feature 37
7Java applications 38
What are Java applications? 38
Availability 38
Handsets and devices 38
Application charges 38
BigPond Mobile Services (previously known as Telstra Active or WAP) data usage charges 38
Interrupted downloads 38
Changing your device 39
Limited memory on your device 39
Deleting applications 39
Marketing materials 39
8Circuit switched data access 39
What is Circuit switched data access? 39
Charges – post-paid services 39
Charges – pre-paid services 40
9USSD (#Number#) service 40
What is the USSD service? 40
Charges 41
10Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry) 41
What is the Telstra Wireless M2M service 41
11BlackBerry Individual Solution 41
What is the BlackBerry Individual Solution? 41
Availability 41
Handsets 42
Eligible e-mail addresses 42
BlackBerry Web Client 42
Cancelling the service 43
Additional BlackBerry terms 44
Using your Handset overseas 44
Password protection 45
BlackBerry App World Carrier Billing 45
General 46
12BlackBerry Enterprise Server Solution 47
What is the BlackBerry Enterprise Server Solution? 47
Availability 47
Handsets 47
BES software 48
BES Email Plans and BES Data Plans 50
Contract term 50
Cancelling/Changing the service 52
BES Email Plans with Handset: 53
BES SIM Only Email Plans: 55
BES Data Plans with Handset 56
Available for: 56
Available for: 58
BlackBerry Voice Plan 59
Additional terms 60
Using your handset overseas 60
Password protection 61
Responsibility for use of BES Solution 61
BlackBerry App World Carrier Billing 61
General 63
13The Navman Wireless GPS Fleet and Asset Management Solutions 63
Availability 63
Eligibility 65
General Licence Terms 65
Data Plans 66
Contract term 66
Cancelling, Changing or Terminating the Navman Wireless Solutions 68
Additional terms 69
Limited Warranty and Liability 72
14Xora TimeTrack Solution 74
What is the Xora TimeTrack Solution? 74
Xora TimeTrack Solution Options 74
Eligibility 75
What do you need to access the Xora TimeTrack Solution? 75
Distribution of Xora TimeTrack Business Plus and Xora TimeTrack Gold applications 76
Limitations of the Xora TimeTrack Solution 76
Field alert key 77
Licence terms 77
Additional obligations and acknowledgements 77
Limited Warranty, Liability and Indemnity 78
Data Usage 79
Security of data 79
Support Services 79
Cancelling your Xora Application licence 79
Availability 80
Charges 80
General 81
15Trimble GeoManager Solution 82
What is the Trimble GeoManager Solution? 82
Eligibility 82
What do you need to access the Trimble GeoManager Solution? 82
Distribution of Trimble GeoManager applications(s) 83
Distribution of in-vehicle devices and accessories 83
Orders for Trimble installation services 83
Training and self-installation certification 84
Licence terms 84
Additional obligations and acknowledgements 85
Trimble GeoManager application(s) support services 86
Security of data 86
Contract term 86
Cancelling your Trimble GeoManager iLM application licence 87
Charges 87
General 88
16Mobile Data Usage Meter (“MDUM”) 88
Accessing MDU 88
What information is available using MDUM? 89
Limitations 89
Charges 90
173G and Next G Video Service 90
What is the 3G and Next G Video Service? 90
Availability 91
Handsets and SIMs 91
Coverage and handover 91
Use 92
Video calling - general 92
Video calling to another 3G or Next G mobile 92
Video calling to a registered user of a personal computer 93
Video calling charges - general 93
2 months Video calling at voice rates offer – consumer 94
Video calling at voice rates offer – business 94
Video calling charges - consumer 95
Video calling charges - Get Connected Phone Plans 97
Video calling charges - Get Connected Member Plans 98
Video calling charges - Telstra 3G and Next G Cap Plans 98
Video calling charges - Telstra 3G and Next G Cap Plans (Business) 99
Video calling charges - Telstra Business Phone Plan 99
Video calling charges - Telstra Business Casual Plans and Member Plans 100
Video calling charges - Telstra Business Talk Plans/Telstra Business Untimed* Plans and Telstra BusinessMobile Select Plans 100
Video calling charges – Blackberry Voice Plan 101
Video calling charges - Telstra Mobile Broadband (Telstra Data Default Voice Plans) 101
Video calling charges - Telstra Corporate Net Rate Plans 101
Video calling charges - Telstra Corporate Rate Plans 102
Video calling charges - Telstra Corporate Plans 102
Video calling charges - Telstra Government Plans and Telstra Government Plans Plus 103
Video calling charges - Telstra Business Premium Mobile Member Plans 103
Video calling charges - Telstra Business Premium Mobile Casual Plans 105
Video calling charges - Telstra Business Choice Capped Plans 105
Video calling charges - Telstra Freedom Connect plans 106
Video calling charges - Telstra Every Day Connect plans 107
Video calling charges – Telstra Pre-Paid services 108
Incompatible services 108
International roaming 108
Data speeds 109
Barring 109
Marketing other services to you 109
18Microsoft® Mobile Enterprise Solution 109
What is the Microsoft Mobile Enterprise Solution? 109
Support 113
Contract term 113
Cancelling or moving from a MMSP 114
Early Termination Charges and administration fees 115
Fees and charges for plan with Handset 116
Microsoft Mobile Voice Plan 119
International roaming is not included 120
Additional terms 120
General 122
19Telstra Enterprise Mobile Broadband 122
What is Telstra Enterprise Mobile Broadband? 122
Eligibility 122
Availability 123
Telstra Next G mobile broadband network? 123
Telstra Enterprise Mobile Broadband plans (“EMB Plans”) 123
Minimum number of Enterprise Mobile Broadband Plans required 124
International roaming 125
Cancellation 126
At the end of your contract term 126
Charges 126
Group Plan not available 126
20Enterprise Mobile Broadband Plus 127
What is the Enterprise Mobile Broadband Plus service? 127
Functionality of the Enterprise Mobile Broadband Plus service 127
Eligibility 128
Configuration – Customer Hosted Access 129
Professional Access Plans 130
Freedom Access plan 130
Charges 131
EMB+ Capable Devices & eligible Smart Devices 132
Mobile Repayment Option 132
What is an EMB+ Capable Device and an eligible Smart Device 132
Transfer of ownership and risk for EMB+ Capable Devices and eligible Smart Devices we provide to you 133
Coverage and handover between networks 133
Usage of the Telstra Next G mobile broadband network and devices 133
Use of your Enterprise Mobile Broadband Plus service 134
International Roaming 135
Data Usage 135
Usage Restrictions 135
Hardware and Software obligations 137
Enterprise Mobile Broadband Plus RoamServer 137
Intellectual Property 138
21Exchange Online Mobile Email Plan 146
What is the Exchange Online Mobile Email Plan? 146
Eligibility 146
Minimum contract term 147
Eligible T-Suite Service and Eligible Mobile Service 147
Usage restrictions 147
Charges 148
22m-View mobile and MAVEO video streaming 148
23Telstra Mobile Connect Solution 155
What is the Telstra Mobile Connect Solution? 155
Support 157
Contract term 157
Cancelling or moving from a TMCP 158
Early Termination Charges and administration fees 159
Fees and charges for Mobile Connect Plan with Device 159
Mobile Connect Voice Plan 161
International roaming is not included 162
Additional terms 162
General 163
24Telstra Mobile Broadband General Terms 163
For new connections on and from 27 November 2012 163
What is Telstra Mobile Broadband? 163
Coverage and handover between networks 164
Usage of Next G network and devices 164
Eligible Data Usage 165
International roaming 166
25Telstra Mobile Broadband - Share Plans 166
For new connections on and from 16 September 2014 166
Share Plans 166
Data Use 167
Telstra Data Default Voice Plan 167
Sharing Data 167
Share Plan charges 168
Pro-rata on connection 169
Changing your Share Plan 169
Cancelling your Share Plan 170
Free Intra-account calls 171
Share Data Packs 171
At the end of your contract term 172
Availability 172
Suspended Share Plans 173
Charges – Share Plans (for connections on and from 16 September 2014) 174
26Telstra Mobile Broadband Business Plans 175
For new connections on and from 16 September 2014 175
Business Plans 175
Plan charges 175
Data Use 176
Telstra Data Default Voice Plan 176
Pro-rata on connection 176
Changes to Business Plans 176
Cancelling Business Plans 177
Free Intra-account calls 178
Business Data Packs 179
Business MRO Bonus 179
At the end of your contract term 180
Availability 180
Pay-As-You-Go charges 180
Charges - for connections on and from 16 September 2014 182
Telstra Default Voice Plan 184
Pay-As-You-Go charges 184
27Go Business Mobile Broadband Plans 185
General 185
Availability 185
What you must pay each month 187
187
Sharing Data 188
Your Monthly Data Allowance/Shared Monthly Data Allowance 189
Voice calls and SMS 190
Cancelling your Go Business MBB Plan and Early Termination Charge (ETC) 192
At the end of your contract term 193
28Small Business Mobile Casual Plan 193
Availability 194
Plan details 195
What you must pay each month 196
Monthly Call Allowance and standard messages 196
Monthly Data Allowance 197
MessageBank® 197
Free Intra-Account calls 197
Standard international calls and SMS 198
Using your service overseas (Roaming) 198
FairPlay Policy 198
Early termination charges (ETC) 198
At the end of your minimum term 199
29Telstra Mobile Device Management ("T-MDM") service 199
PART A – Terms and conditions for T-MDM services acquired or renewed before 19 October 2015 199
Eligibility 199
Sign-up process 200
Using the T-MDM Service 201
Bring Your Own Device 201
T-MDM as part of a Telstra Mobile Connect Solution Plan 204
$5 Bolt-on Plan 205
Secure Content Locker 205
Professional Software Installation 209
Onboarding Service 210
Free 30 day trial 212
Support 213
Additional obligations and acknowledgements 214
T-MDM End User Licence Agreement 215
PART B – Terms and conditions for T-MDM services acquired or renewed on or after 19 October 2015 218
Eligibility 218
T-MDM platforms 218
Sign-up process 221
Using the T-MDM service 222
Client Access Licence Fees 223
Term and termination 224
T-MDM Included With Eligible Telstra Mobile Plans 224
T-MDM Bolt-on Plan 225
Advanced Content Collaboration on the T-MDM Shared Platform 226
Cloud Storage with the T-MDM Shared Platform 227
Professional Software Installation with T-MDM Shared Platform 228
Onboarding Service for the Shared Platform and Dedicated Platform 229
Free 30 day trial for the Shared Platform and Dedicated Platform 230
Support 231
Additional obligations and acknowledgements 232
T-MDM Shared Platform End User Licence Agreement (AirWatch) 234
T-MDM Dedicated Platform – Supplier End User Terms (Citrix) 236
30Bill my Telstra account for Google Play
239
Eligibility 239
Payment and spend limits 239
Digital content 240
Privacy 240
Complaints and refunds 240
General 241
31Smart Controls 241
32Facebook Billing Service 243
33BlackBerry® Advanced Service 245
34The Securatrak GPS Tracking Solution 247
Required Hardware and Software 248
Eligibility 251
Software Licence Terms 251
Data Plans 252
Contract term 252
Cancelling, Changing or Terminating the Securatrak Solutions 253
Additional terms 255
Limited Warranty and Liability 257
35The Sendum Asset Monitoring Solution 259
Availability 259
Eligibility 261
General Licence Terms 261
Data 262
Contract term 262
Cancelling, Changing or Terminating the Sendum Solution 263
Additional terms 265
Limited Warranty and Liability 267
36Telstra Global Wi-Fi 269
What is Telstra Global Wi-Fi? 269
Functionality of the Telstra Global Wi-Fi service 270
Eligible Devices 271
Eligibility to access the Telstra Global Wi-Fi service 271
Day Pass 271
Enterprise Pass Plans 272
Use of our Telstra Global Wi-Fi service 272
Term and Termination 273
Usage Restrictions 273
Hardware and Software obligations 274
Intellectual Property 274
Special additional privacy terms for the Telstra Global Wi-Fi service 275
Service Levels 276
Enterprise Account Provisioning Time 276
HelpDesk 276
Service Level Assurances when using the Global Wi-Fi service on the Global Wi-Fi Global Roaming Footprint 277
Telstra Global Wi-Fi - Terms of Use 278
General 279
Software Licence 279
Software Restrictions 279
Software Ownership 279
Service Use Restrictions 280
Termination 280
Disclaimer of Warranty 280
Limitation of Liability 281
37Withdrawal of Data Packs, Introduction of Extra Data 281
Background and Application 281
Data Packs 281
Extra Data 281
38Premium Direct Billing 282
What is Premium Direct Billing? 282
Barring 282
Charges - for all customers 283
Charges - Telstra Pre-Paid Customers 283
Charges - Post-paid customers 283
Spend limits 283
No resupply 283
Privacy 284
Our liability for content 284
Access to Deluxe (18 plus) services 284
Complaints and enquiries 285
