1.4. Introducing oneself in a Telephonic Conversation: Start any telephonic conversation
by introducing yourself. The person who makes a call is referred to as ‘caller’ and the other person who attends the call is mentioned as ‘receiver’ here.
Sample 1: When the receiver attends and answers the caller directly: Caller : Hello! This is John (or) It’s John calling.
Receiver: Good morning John.
Maya speaking. Is there any news?
Caller : Yes. This is just a reminding call.
Receiver: For what?
Caller : Today at 4 p.m., we have a meeting in our conference hall.
Receiver: Don’t worry. I remember it. I will be there sharply at 4 p.m.
Caller : Okay. Would you make a call when you go there?
Receiver: Certainly. Any other…..?
Caller : No, please.
Receiver: Okay. Thanks for calling.
Bye for now.
Sample 2: The caller doesn’t introduce himself. The person whom the caller wants to speak is not there. When some other person attends the call: Caller : Hello!
Receiver : This is Raj.
May I ask / know who is calling please?
Caller : Oh, I’m Suresh.
Your brother Vivek’s friend.
Receiver : Hello. Vivek is not here at the moment. Any message for him?
Caller : No, thanks. Please inform him about my call. I will call him again in the afternoon.
Receiver : Oh, yes. May I hang up now?
Caller : Okay. Thank you.
Receiver : You’re welcome.
WORKSHEET Assume you are attending an interview for a famous company in a city. Introduce yourself
to your employer highlighting your skills.
Introduce yourself to your class teacher on the first day of your college studies.
Draft a telephonic conversation in which the receiver attends and answers the call directly.
Draft a telephonic conversation in which the caller’s call is attended by some other person.
2. ENGLISH FOR ETIQUETTE “What is the purpose of (formal) communication?” Before entering any institution or organization, certain communicative abilities are looked for in the learners by the higher authorities and employers. Ability to speak, conduct oneself properly in an interview, get along with others, listen carefully and accurately, make effective presentation, prepare good yet brief report, make proposals, sell ideas, convince and influence others are some of the qualities looked for in the learners before they are appointed. All these activities require effective communication skills. So, communicative abilities are to be mastered or trained by each and every individual in his / her learning period itself to achieve in career.
2.1. GREETING
In this chapter, we will look at samples of some common functions in English and the language used to perform them. You can practice the expressions both alone and with your classmates in order to use them with skill and confidence when speaking English. Let’s start with different ways of introducing oneself and others. Whether you are at college, with friends, or in business, introducing oneself is an everyday occurrence and it is an important skill to master.
Here are some easy steps on how to greet the people you meet in a sincere and open way.
