Address: Date of Purchase: Invoice provided: Yes No

RMA Number: Booking Date:
Customer Name: Purchased from:
Contact Details: Email ID:
Address:
Date of Purchase: Invoice provided: Yes No

Brand: Product:

Product Serial Num: Sold by HE: Yes No
Warranty Status: Valid Expired Yet to decide Warranty Card Attached: Yes No
Service Claim Repeat Yes No Old RMA Num:

Issue Note:

Equipment received Details & Condition:

The warranty Repair/Replacement Service at Hope Service Center (HSC) can be requested if:

• 
  The product has been used normally, and the damage is caused by a manufacturing defect within the warranty period.
  
• 
  A valid proof of purchase or receipt should be provided.
  

Resolution:

• 
  A substantive response will be provided within seven working days.
  
• 
  This response will include the technician’s analysis of the issue and the proposed resolution. Clear reasons will be provided if it is not possible for the Hope Service Center to accommodate the customer’s request.
  
• 
  The warranty claim will be strictly catered as per the Principal Brand Terms and Conditions and policies.
  

Warranty Claim is not valid if:

• 
  Damage or loss caused by modification, alteration, or repair by any unauthorized party.
  
• 
  Loss caused by mishandling by the customer or any unauthorized party having accessed the product without authorization.
  
• 
  Wear and tear not caused by recommended use.
  
• 
  Damage or loss caused by another device that is connected to the Product.
  
• 
  Damage resulting from accidents, misuse, abuse, tampering, or failure by the customer or an unauthorized party to follow normal operating procedures outlined in the user manuals.
  
• 
  Minor faults or deviations in the quality of a product that do not affect the product’s value or fitness for its intended purpose.
  
• 
  If the warranty time period has passed.
  

Service Fee:
If the product is covered by the warranty, the service is free of charge. For out-of-warranty repairs or where products are exempted from warranty claim conditions mentioned above, a service fee will apply. 
Repair Duration:
Repair duration is subject to vary from product to product and subject to spare parts availability.
Pick-up Duration:
Customers/Dealers should pick up their products within 60 days after the communication of repair is done or not able to be done. The company is not responsible for any damage claim after 60 days of the communication.
Lost Receipt:
In case of RMA receipt is lost and not provided at the time of taking the product back, a 1000/- Rps fine, Customer NIC, and a written lost receipt note will be submitted by the customer/dealer.


HOPE SERVICE CENTER (HSC) TIMINGS: Monday- Saturday (10:00 am – 4:00 pm)
HOPE SERVICE HOTLINE: [phone]
Booked By: _____________________________
Return Received By: ________________________
Return Date: ______________________________