Annual report

Digital Engagement Hub
was developed 
in 2022. The Hub is an IFRC initiative involving 
multiple National Societies and the Norwegian 
Refugee Council, which aims at drastically scaling 
up digital communications between National 
Societies and the communities they work with.
By the end of 2022, implementation was 
ongoing in the Netherlands and Hungary, and 
elements fully operational for cash assistance 
delivery in the Ukraine response. Ten more 
National Societies had expressed an interest in 
the use of state-of-the-art digital communica-
tions technology.
The IFRC and Spanish Red Cross conducted a 
comprehensive analysis of common require-
ments for a volunteer data management system 
across 31 National Societies this year. The team 
also assessed 15 volunteer management 
systems in use by National Societies, for their 
potential scalability within the IFRC membership.
The Risk Module and Impact-based forecasting 
Portal were created to aid National Societies 
in preparing for and planning emergency 
operations. These tools were developed by the 
Netherlands Red Cross’ 510 data and digital team 
and serve as an operational decision-making 
support system, providing early warning notifi-
cations for approaching disasters.
The Digital Transformation Impact Platform con-
tinued to develop to provide resources for the 
80 least digitally mature and resourced National 
Societies in the network. Discussions took place 
with several private sector partners in addition 
to Twilio, which committed 1 million US dollars 
to the platform.
Through the ECHO Pilot Programmatic 
Partnership, digital maturity assessments 
were conducted for National Societies, and a 
technical advisory committee was established 
to introduce digital transformation as a global 
component in the PPP.
The Digital Transformation team considerably 
increased its involvement in the Enterprise 
Resource planning (ERP) deployment prepar-
edness, interfaces, data migration, support and 
administration and moved IFRC offices to a cloud 
file system repository, enabling better data man-
agement and control.