O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of



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When calculating data volumes:

(a) where the volume of data transferred is not a whole number of kilobytes, it is rounded up to the next kilobyte at the earlier of the end of each session or 24 hours; and



(b) 1024 bytes = 1 kilobyte (KB) and 1024 kilobytes = 1 megabyte (MB) and 1024 MB = 1 gigabyte (GB).

Charge for voice calls to an Australian fixed or mobile number on a Telstra Data Default Voice Plan




GST excl.

GST incl.

On connection

22.73¢

25¢

Per 30 second block or part thereof

38.6¢

42.5¢

Standard charges for text messages (SMS) apply, The terms and conditions for SMS are set out in Part E – SMS Messages and Email of the Telstra Mobile section of Our Customer Terms

26Telstra Mobile Broadband Business Plans


For new connections on and from 16 September 2014

26.1You can access the Telstra Mobile Broadband service by taking up a Telstra Mobile Broadband Business Plan (Business Plan).

26.2On and from 12 May 2015, Business Plans are only available by invitation.

26.3Clause 24 of these terms sets out the general terms that apply to your use of the Telstra Mobile Broadband service.


Business Plans

26.4There are two types of Business Plans:

(a)12 or 24 month Business Plans;

(b)Monthly Business Casual Plans.

26.5You may take up the Business Plan as a BYO Plan (if you acquire only a SIM) or as a MRO Plan (if you acquire a Capable Device subject to a Mobile Repayment Option (MRO) as per the terms and conditions as set out in Part C – Special Promotions of the Telstra Mobile Section of Our Customer Terms).


Plan charges

26.6You must pay us:

(a)the Monthly Service Fee for your selected Business Plan:

(b)any usage fees and charges as set out in Our Customer Terms (for example, any data charges above your monthly included hours/kilobytes and any charges for your mobile voice plan)

(c)any applicable early termination charge (ETC) as set out in clause Error: Reference source not found;

(d)for data you use in excess of your monthly included kilobytes, you must pay us the excess charges up to an excess cap amount of $500 per month (Excess Cap). Amounts we charge you for the monthly service/access fee and for data usage for international roaming do not count towards the Excess Cap and you will have to pay any applicable charges; and

(e)any applicable MRO charges or repayments.


Data Use

26.7You may use the monthly kilobytes included in your Business Plan (Data Allowance) to access data in Australia over our Next G® network (which includes access to 4G service if you are using a Telstra Mobile Broadband 4G device, when in 4G coverage areas). Any unused Data Allowance expires each month.


Telstra Data Default Voice Plan

26.8If you have suitable equipment you may use the Telstra Mobile Broadband Business service to make voice calls and for other services that are not considered eligible data usage as defined under the heading Eligible Data Usage below. The Telstra Data Default Voice Plan is a default voice plan which is attached by default to your Telstra Mobile Broadband plan(s), which allows you to make voice calls and send SMS (if available) at the charges set out in the charging tables, unless stated otherwise. There is no additional monthly fee for the Telstra Data Default Voice Plan. The Telstra Data Default Voice Plan is not available as a standalone service. The terms applying to your Telstra Data Default Voice Plan are set out in the other parts, and sections of this Part G, of the Telstra Mobile Section of Our Customer Terms to the extent those terms relate to the services you use via your Telstra Data Default Voice Plan (to see these terms – home and family customers click here; business and government customers click here).

26.9The default voice and SMS rates (if applicable) for your TMB Business Plan are set out in the charges tables at clauses Error: Reference source not found, Error: Reference source not found and Error: Reference source not found.


Pro-rata on connection

26.10At the time your new Business Plan is connected, you will receive the full amount of your Data Allowance for your chosen plan. Your Monthly Service Fee will be pro-rated based on when your plan was connected.


Changes to Business Plans

26.11We may allow you to change your Monthly Service Fee or move to another Business Plan during your minimum term. If we do, the terms in the table below will apply.


Current Plan: Business Plan
New Plan: Business Plan or Share Plan with same minimum term


If your New Plan has a higher Monthly Service Fee

You will not need to restart your minimum term. You can also move back to your original plan value without paying an early termination charge. .

If your New Plan has a lower Monthly Service Fee


You will need to restart your minimum term and, if you have more than 31 days remaining in your contract term, you will also need to pay a $50 Administration Fee and early termination charge.

You will also need to pay the balance of your MRO charge (if applicable).



Current Plan: Business Plan (24 months)
New Plan: Business Plan (12 months) or Share Plan (12 months)


You will need to restart your minimum term and, if you have more than 31 days remaining in your contract term, you will also need to pay an early termination charge and a $50 Administration Fee and the balance of your MRO charge (if applicable).

Current Plan: Business Plan (12 months)
New Plan: Business Plan (24 months) or Share Plan (24 months)


You will need to restart your minimum term and, if you have more than 31 days remaining in your contract term, you will also need to pay an early termination charge and a $50 Administration Fee and the balance of your MRO charge (if applicable).

Current Plan: Business Plan
New Plan: Monthly Business Casual Plans


If your New Plan has a higher Monthly Service Fee

You will need to pay an early termination charge and the balance of your MRO charge (if applicable).

If your New Plan has a lower Monthly Service Fee


You will need to pay an early termination charge and pay a $50 Administration Fee. You will also need to pay the balance of your MRO charge (if applicable).

Current Plan: Standard Plan
New Plan: Business Plan or Share Plan


If your New Plan has a higher Monthly Service Fee

You will need to restart your minimum term and pay an early termination charge.

If your New Plan has a lower Monthly Service Fee

You will need to restart your minimum term and pay an early termination charge and a $50 Administration Fee.


Cancelling Business Plans

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