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DRAFT [NO.]: [Date]

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ur Customer Terms Page of

Telstra Mobiles Section

Part G – Data Services



Contents


Click on the section that you are interested in.

1About this Part 10

2General Conditions for Data Services 10

General 10

Equipment and software 11

Accessing information 11

Content on information services 11

Conditions of use 11

Charging 12

International roaming 12



3Garmin Navigator and Whereis Navigator 13

What is the Garmin Navigator service? 13

Eligibility 13

Instructions for Garmin Navigator application 13

Licence terms and intellectual property 13

Collection and use of personal information 15

Accuracy of Data and Availability for Use 15

Limited Warranty and Liability 15

Charges 16

General 16

What is the Whereis Navigator service? 16

Eligibility 17

Instructions for Whereis Navigator application 17

Licence terms and intellectual property 17

Collection and use of personal information 18

Accuracy of Data and Availability for Use 19

Limited Warranty and Liability 19

Charges 19

General 20

4GPRS (General Packet Radio Service) 20

What is GPRS? 20

Availability 20

BigPond Mobile Services (previously known as Telstra Active or WAP) and IP WAN terms 20

Handsets or devices 20

Charges – post-paid services 21

Pay as you go (PAYG) option 21

Charges – monthly subscription option 21

Monthly data bundles option 22

Corporate Mobile Data Bundles option - GPRS 22

Mobile data voice plan 23

Charges – pre-paid services 24



53G and HSDPA (High Speed Downlink Packet Access) 25

What is HSDPA? 25

Availability 25

BigPond Mobile Services (previously known as Telstra Active or WAP) 25

Handsets or devices 25

Charges - post-paid services 26

(a) Pay-as-you-go (PAYG) option 26

(b) Data Packs (formerly known as “monthly browsing packs”) 26

Introductory Data Pack Offer – available from 6 October 2006 to 1 October 2007 35

Charges - pre-paid services 35

(a) Pay-as-you-go (PAYG) option 35

(b) Browse Plus Packs option 36



6BigPond Mobile Services and Telstra Business Mobile Portal (also known as Telstra Active or WAP) 36

What is it? 36

Charges - for post or pre-paid services 36

When will I be charged data usage and content charges? 37

Premium content 37

BigPond Mobile Services Content – Send as SMS feature 37



7Java applications 38

What are Java applications? 38

Availability 38

Handsets and devices 38

Application charges 38

BigPond Mobile Services (previously known as Telstra Active or WAP) data usage charges 38

Interrupted downloads 38

Changing your device 39

Limited memory on your device 39

Deleting applications 39

Marketing materials 39

8Circuit switched data access 39

What is Circuit switched data access? 39

Charges – post-paid services 39

Charges – pre-paid services 40



9USSD (#Number#) service 40

What is the USSD service? 40

Charges 41

10Telstra Wireless Machine to Machine (“M2M”) (previously the Telstra Wireless Telemetry) 41

What is the Telstra Wireless M2M service 41



11BlackBerry Individual Solution 41

What is the BlackBerry Individual Solution? 41

Availability 41

Handsets 42

Eligible e-mail addresses 42

BlackBerry Web Client 42

Cancelling the service 43

Additional BlackBerry terms 44

Using your Handset overseas 44

Password protection 45

BlackBerry App World Carrier Billing 45

General 46



12BlackBerry Enterprise Server Solution 47

What is the BlackBerry Enterprise Server Solution? 47

Availability 47

Handsets 47

BES software 48

BES Email Plans and BES Data Plans 50

Contract term 50

Cancelling/Changing the service 52

BES Email Plans with Handset: 53

BES SIM Only Email Plans: 55

BES Data Plans with Handset 56

Available for: 56

Available for: 58

BlackBerry Voice Plan 59

Additional terms 60

Using your handset overseas 60

Password protection 61

Responsibility for use of BES Solution 61

BlackBerry App World Carrier Billing 61

General 63



13The Navman Wireless GPS Fleet and Asset Management Solutions 63

Availability 63

Eligibility 65

General Licence Terms 65

Data Plans 66

Contract term 66

Cancelling, Changing or Terminating the Navman Wireless Solutions 68

Additional terms 69

Limited Warranty and Liability 72

14Xora TimeTrack Solution 74

What is the Xora TimeTrack Solution? 74

Xora TimeTrack Solution Options 74

Eligibility 75

What do you need to access the Xora TimeTrack Solution? 75

Distribution of Xora TimeTrack Business Plus and Xora TimeTrack Gold applications 76

Limitations of the Xora TimeTrack Solution 76

Field alert key 77

Licence terms 77

Additional obligations and acknowledgements 77

Limited Warranty, Liability and Indemnity 78

Data Usage 79

Security of data 79

Support Services 79

Cancelling your Xora Application licence 79

Availability 80

Charges 80

General 81



15Trimble GeoManager Solution 82

What is the Trimble GeoManager Solution? 82

Eligibility 82

What do you need to access the Trimble GeoManager Solution? 82

Distribution of Trimble GeoManager applications(s) 83

Distribution of in-vehicle devices and accessories 83

Orders for Trimble installation services 83

Training and self-installation certification 84

Licence terms 84

Additional obligations and acknowledgements 85

Trimble GeoManager application(s) support services 86

Security of data 86

Contract term 86

Cancelling your Trimble GeoManager iLM application licence 87

Charges 87

General 88



16Mobile Data Usage Meter (“MDUM”) 88

Accessing MDU 88

What information is available using MDUM? 89

Limitations 89

Charges 90

173G and Next G Video Service 90

What is the 3G and Next G Video Service? 90

Availability 91

Handsets and SIMs 91

Coverage and handover 91

Use 92


Video calling - general 92

Video calling to another 3G or Next G mobile 92

Video calling to a registered user of a personal computer 93

Video calling charges - general 93

2 months Video calling at voice rates offer – consumer 94

Video calling at voice rates offer – business 94

Video calling charges - consumer 95

Video calling charges - Get Connected Phone Plans 97

Video calling charges - Get Connected Member Plans 98

Video calling charges - Telstra 3G and Next G Cap Plans 98

Video calling charges - Telstra 3G and Next G Cap Plans (Business) 99

Video calling charges - Telstra Business Phone Plan 99

Video calling charges - Telstra Business Casual Plans and Member Plans 100

Video calling charges - Telstra Business Talk Plans/Telstra Business Untimed* Plans and Telstra BusinessMobile Select Plans 100

Video calling charges – Blackberry Voice Plan 101

Video calling charges - Telstra Mobile Broadband (Telstra Data Default Voice Plans) 101

Video calling charges - Telstra Corporate Net Rate Plans 101

Video calling charges - Telstra Corporate Rate Plans 102

Video calling charges - Telstra Corporate Plans 102

Video calling charges - Telstra Government Plans and Telstra Government Plans Plus 103

Video calling charges - Telstra Business Premium Mobile Member Plans 103

Video calling charges - Telstra Business Premium Mobile Casual Plans 105

Video calling charges - Telstra Business Choice Capped Plans 105

Video calling charges - Telstra Freedom Connect plans 106

Video calling charges - Telstra Every Day Connect plans 107

Video calling charges – Telstra Pre-Paid services 108

Incompatible services 108

International roaming 108

Data speeds 109

Barring 109

Marketing other services to you 109

18Microsoft® Mobile Enterprise Solution 109

What is the Microsoft Mobile Enterprise Solution? 109

Support 113

Contract term 113

Cancelling or moving from a MMSP 114

Early Termination Charges and administration fees 115

Fees and charges for plan with Handset 116

Microsoft Mobile Voice Plan 119

International roaming is not included 120

Additional terms 120

General 122

19Telstra Enterprise Mobile Broadband 122

What is Telstra Enterprise Mobile Broadband? 122

Eligibility 122

Availability 123

Telstra Next G mobile broadband network? 123

Telstra Enterprise Mobile Broadband plans (“EMB Plans”) 123

Minimum number of Enterprise Mobile Broadband Plans required 124

International roaming 125

Cancellation 126

At the end of your contract term 126

Charges 126

Group Plan not available 126



20Enterprise Mobile Broadband Plus 127

What is the Enterprise Mobile Broadband Plus service? 127

Functionality of the Enterprise Mobile Broadband Plus service 127

Eligibility 128

Configuration – Customer Hosted Access 129

Professional Access Plans 130

Freedom Access plan 130

Charges 131

EMB+ Capable Devices & eligible Smart Devices 132

Mobile Repayment Option 132

What is an EMB+ Capable Device and an eligible Smart Device 132

Transfer of ownership and risk for EMB+ Capable Devices and eligible Smart Devices we provide to you 133

Coverage and handover between networks 133

Usage of the Telstra Next G mobile broadband network and devices 133

Use of your Enterprise Mobile Broadband Plus service 134

International Roaming 135

Data Usage 135

Usage Restrictions 135

Hardware and Software obligations 137

Enterprise Mobile Broadband Plus RoamServer 137

Intellectual Property 138

21Exchange Online Mobile Email Plan 146

What is the Exchange Online Mobile Email Plan? 146

Eligibility 146

Minimum contract term 147

Eligible T-Suite Service and Eligible Mobile Service 147

Usage restrictions 147

Charges 148

22m-View mobile and MAVEO video streaming 148

23Telstra Mobile Connect Solution 155

What is the Telstra Mobile Connect Solution? 155

Support 157

Contract term 157

Cancelling or moving from a TMCP 158

Early Termination Charges and administration fees 159

Fees and charges for Mobile Connect Plan with Device 159

Mobile Connect Voice Plan 161

International roaming is not included 162

Additional terms 162

General 163

24Telstra Mobile Broadband General Terms 163

For new connections on and from 27 November 2012 163

What is Telstra Mobile Broadband? 163

Coverage and handover between networks 164

Usage of Next G network and devices 164

Eligible Data Usage 165

International roaming 166

25Telstra Mobile Broadband - Share Plans 166

For new connections on and from 16 September 2014 166

Share Plans 166

Data Use 167

Telstra Data Default Voice Plan 167

Sharing Data 167

Share Plan charges 168

Pro-rata on connection 169

Changing your Share Plan 169

Cancelling your Share Plan 170

Free Intra-account calls 171

Share Data Packs 171

At the end of your contract term 172

Availability 172

Suspended Share Plans 173

Charges – Share Plans (for connections on and from 16 September 2014) 174



26Telstra Mobile Broadband Business Plans 175

For new connections on and from 16 September 2014 175

Business Plans 175

Plan charges 175

Data Use 176

Telstra Data Default Voice Plan 176

Pro-rata on connection 176

Changes to Business Plans 176

Cancelling Business Plans 177

Free Intra-account calls 178

Business Data Packs 179

Business MRO Bonus 179

At the end of your contract term 180

Availability 180

Pay-As-You-Go charges 180

Charges - for connections on and from 16 September 2014 182

Telstra Default Voice Plan 184

Pay-As-You-Go charges 184



27Go Business Mobile Broadband Plans 185

General 185

Availability 185

What you must pay each month 187

187

Sharing Data 188



Your Monthly Data Allowance/Shared Monthly Data Allowance 189

Voice calls and SMS 190

Cancelling your Go Business MBB Plan and Early Termination Charge (ETC) 192

At the end of your contract term 193



28Small Business Mobile Casual Plan 193

Availability 194

Plan details 195

What you must pay each month 196

Monthly Call Allowance and standard messages 196

Monthly Data Allowance 197

MessageBank® 197

Free Intra-Account calls 197

Standard international calls and SMS 198

Using your service overseas (Roaming) 198

FairPlay Policy 198

Early termination charges (ETC) 198

At the end of your minimum term 199

29Telstra Mobile Device Management ("T-MDM") service 199

PART A – Terms and conditions for T-MDM services acquired or renewed before 19 October 2015 199

Eligibility 199

Sign-up process 200

Using the T-MDM Service 201

Bring Your Own Device 201

T-MDM as part of a Telstra Mobile Connect Solution Plan 204

$5 Bolt-on Plan 205

Secure Content Locker 205

Professional Software Installation 209

Onboarding Service 210

Free 30 day trial 212

Support 213

Additional obligations and acknowledgements 214

T-MDM End User Licence Agreement 215

PART B – Terms and conditions for T-MDM services acquired or renewed on or after 19 October 2015 218

Eligibility 218

T-MDM platforms 218

Sign-up process 221

Using the T-MDM service 222

Client Access Licence Fees 223

Term and termination 224

T-MDM Included With Eligible Telstra Mobile Plans 224

T-MDM Bolt-on Plan 225

Advanced Content Collaboration on the T-MDM Shared Platform 226

Cloud Storage with the T-MDM Shared Platform 227

Professional Software Installation with T-MDM Shared Platform 228

Onboarding Service for the Shared Platform and Dedicated Platform 229

Free 30 day trial for the Shared Platform and Dedicated Platform 230

Support 231

Additional obligations and acknowledgements 232

T-MDM Shared Platform End User Licence Agreement (AirWatch) 234

T-MDM Dedicated Platform – Supplier End User Terms (Citrix) 236

30Bill my Telstra account for Google Play
239

Eligibility 239

Payment and spend limits 239

Digital content 240

Privacy 240

Complaints and refunds 240

General 241

31Smart Controls 241

32Facebook Billing Service 243

33BlackBerry® Advanced Service 245

34The Securatrak GPS Tracking Solution 247

Required Hardware and Software 248

Eligibility 251

Software Licence Terms 251

Data Plans 252

Contract term 252

Cancelling, Changing or Terminating the Securatrak Solutions 253

Additional terms 255

Limited Warranty and Liability 257

35The Sendum Asset Monitoring Solution 259

Availability 259

Eligibility 261

General Licence Terms 261

Data 262

Contract term 262

Cancelling, Changing or Terminating the Sendum Solution 263

Additional terms 265

Limited Warranty and Liability 267

36Telstra Global Wi-Fi 269

What is Telstra Global Wi-Fi? 269

Functionality of the Telstra Global Wi-Fi service 270

Eligible Devices 271

Eligibility to access the Telstra Global Wi-Fi service 271

Day Pass 271

Enterprise Pass Plans 272

Use of our Telstra Global Wi-Fi service 272

Term and Termination 273

Usage Restrictions 273

Hardware and Software obligations 274

Intellectual Property 274

Special additional privacy terms for the Telstra Global Wi-Fi service 275

Service Levels 276

Enterprise Account Provisioning Time 276

HelpDesk 276

Service Level Assurances when using the Global Wi-Fi service on the Global Wi-Fi Global Roaming Footprint 277

Telstra Global Wi-Fi - Terms of Use 278

General 279

Software Licence 279

Software Restrictions 279

Software Ownership 279

Service Use Restrictions 280

Termination 280

Disclaimer of Warranty 280

Limitation of Liability 281



37Withdrawal of Data Packs, Introduction of Extra Data 281

Background and Application 281

Data Packs 281

Extra Data 281



38Premium Direct Billing 282

What is Premium Direct Billing? 282

Barring 282

Charges - for all customers 283

Charges - Telstra Pre-Paid Customers 283

Charges - Post-paid customers 283

Spend limits 283

No resupply 283

Privacy 284

Our liability for content 284

Access to Deluxe (18 plus) services 284

Complaints and enquiries 285



Certain words are used with the specific meanings set in Part A – General of the Telstra Mobile section, or in the General Terms of Our Customer Terms.


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