Learning aim B: Understand how organisations make use of data and information B1 Data and information in an organisation Understand how and why organisations use data and information at different levels of
the organisation.
•
The interrelationship (and differences) between data and information and how
this affects the information generated.
•
The features, characteristics and implications of the requirements for data and
information at different levels of an organisation:
o
strategic level, e.g. changing markets, impact of changes such as setting up new
offices, global and national trends
o
management level, e.g. customer data, employee data, suppliers,
financial performance data
o
operational level, e.g. available resources, stock levels, customer numbers,
cash flow, ‘just in time’ systems.
•
The data used to define organisational requirements and devise IT systems
and solutions.
•
Data and information needs at different levels of an organisation in relation to:
o
sector and type of the organisation
o
size of the organisation
o
services and/or products the organisation provides
o
aims and goals of an organisation
o
defining the scope of a customer’s needs
o
managing day-to-day tasks and services
o
ensuring continuation and provision of service and/or product
o
identifying and planning improvements
o
setting and developing policy
o
communication with staff, colleagues and/or customers
o
customers
o
staff
o
location
o
operational tasks, including those performed by individuals and IT systems.
•
Data source and data set requirements of organisations and IT systems:
o
volume (the quantity of data that is generated)
o
velocity (the speed of generation of data)
o
variety (the mixture of data to be processed)
o
veracity (the quality and trustworthiness of the data)
o
value (the financial and operational worth of the data).
