C5 Skills, knowledge and behaviours The skills, knowledge, and behaviours required when implementing software solutions.
•
Planning and recording, including the setting of relevant targets with timescales,
how and when feedback from others will be gathered.
•
Reviewing and responding to outcomes, including the use of feedback from
others, e.g. IT professionals and users who can provide feedback on the quality
of the program and its suitability when assessed against the original
requirements.
•
Demonstrating own behaviours and their impact on outcomes, to include
professionalism, etiquette, supportive of others, timely and appropriate
leadership, accountability and individual responsibility.
•
Evaluating outcomes to help inform high-quality justified recommendations
and decisions.
•
Evaluating targets to obtain insights into own performance.
•
Media and communication skills, including:
o
the ability to convey intended meaning, e.g. written (email, design
documentation, recording documentation, reports, visual aids for presentation
use); verbal communication requirements (one-to-one and group informal and
formal situations)
o
use of tone and language for verbal and written communications to convey
intended meaning and make a positive and constructive impact on the
audience, e.g. positive and engaging tone, technical/vocational language
suitable for intended audience, and avoidance of jargon
o
responding constructively to the contributions of others, e.g. supportive,
managing contributions so all have the opportunity to contribute, responding
to objections, managing expectations and resolving conflict.
