Business consultancy project

Azerpost

The history of National Post service falls back to the 19th century, while, further economic and cultural development of the nation triggered the evolution of postal services accordingly.
In 2004 AzerPost was given a status of the national operator under the Ministry of Communications and Information Technologies of the Republic of Azerbaijan. After the adoption of the new Law “On postal services” in 2004 and further changes in legislation applied in 2008, the Azerpost became authorized to provide financial services. Nowadays, Azerpost is presented by 63 branch post offices, 7 communication hubs, 4 subsidiaries, 1497 post offices, and 83 postal agencies, that indicates the huge opportunities for the development of postal and financial services due to the most extensive network in Azerbaijan. Currently, services provided by all AzerPost offices are based on the modern and the most advanced technologies to maintain customer satisfaction. E-commerce services being developed in Azerbaijan are successfully implemented due to the favorable geostrategic location of the country, existing transport corridors, and the necessary infrastructure. Moreover, Azerbaijan is acting as a regional HUB to fulfill and promote interstate e-commerce.
In 2017 the “Shebeke” project was launched at AzerPost. Not only traditional post and telecommunication services are provided under this project, but also banking, tourism, airline tickets’ sales are concentrated at “Shebeke” centers. Moreover, customers can purchase compulsory insurance contracts, electronic signature, make money transfers, utility payments, mortgage payments etc. at the “Shebeke” offices.
The major aim of implementation of the project was to provide professional services centralized in the one place to the population in order to avoid the bureaucracy, to speed up the processes and to make them more transparent. (Azerpost. History and Today., 2018)
Mobile banking is one type of a variety of services provided by AzerPost.

Based on the recent trends of digitalization of all spheres of life, the National card initiated the combination of mobile phone and money. Thus, users are able to manage their cards and obtain all necessary information about the card balance, while, banks are expanding products and services portfolio and are enabled to provide the most innovative mobile banking services.

The “CIB” mobile banking solution is a tool for more convenient payment and card dealing processes, such as, account management (one account is managed from various devices), card management (balance information, information on operations, card activation, card cancellation etc.), money payments and transfers (including creation of templates for regular payments). (Mobile Banking., 2018)

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