C back call calling good here It’s moment reception speak take that This omplete the telephone conversations with the words in the box

1. 
   C
   Back call calling good here It’s moment
   reception speak take that This
   
   omplete the telephone conversations with the words in the box.
   

A I M E E Hi, can I 1 _speak____ to Marijana Corbic, please?
R E C E P T I O N I S T Yes, who’s 2 ___________ ?
A I M E E 3 _________ Aimee Fribourg.
R E C E P T I O N I S T Just a 4 _________ , please. … I’m sorry, but Marijana isn’t 5 ________ .
A I M E E Oh, OK.
R E C E P T I O N I S T Do you want me to 6 ___________ a message?
A I M E E Yes. Could you ask her to 7 ________ me?

M A T T Hello.
B E T H Hello, is 8 ________ Matt Craven?
M A T T Yes.
B E T H Hello, Mr Craven. 9 _________ is Beth Cooke from Cooke and Co.
M A T T Who?
B E T H Beth Cooke. From Cooke and Co. Is this a 10 __________ time to talk?
M A T T Listen, the 11 _______ ’s really bad here. I’ll call you 12 _______ later.

2. Would the following be correct (C) or incorrect (I)?
1 Instead of saying Can I speak to Marijana Corbic,
Aimee said Can I talk to Marijana Corbic? CORRECT / INCORRECT
2 Instead of saying It’s Aimee Fribourg,
Aimee said I’m Aimee Fribourg. CORRECT / INCORRECT
3 Instead of saying Marijana isn’t here,
the receptionist said Marijana isn’t there. CORRECT / INCORRECT
4 Instead of saying Could you ask her to call me?,
Aimee said Could you ask her to ring me? CORRECT / INCORRECT
5 Instead of Hello, is that Matt Craven?,
Beth said Hello, is this Matt Craven? CORRECT / INCORRECT
6 Instead of I’ll call you back later,
Matt said I’ll call you later. CORRECT / INCORRECT
3 Complete the web postings from childhoodbeliefs.com with used to or would.
Where both are possible, use would.
1 I _used to _ believe that if you turned the TV off when someone was on the screen, they would die!
I ________ wait until there was a scene without people before turning it off.
2 When I was little, I ______ think that there were little tiny men that lived in traffic lights that
turned them red, yellow and green. I thought they ______ watch to see if there were any
cars before changing the lights
3 I _______ believe that songs were performed by little bands that lived in my radio. I thought
they __________ wait until the name of their band was announced and then start playing!
4 I __________ think that because it was winter in Australia when it was summer in the UK, it
was December in Australia when it was June in the UK! I ________ be jealous on 25 June,
because I thought people in Australia were celebrating Christmas!
5 I _________ believe that when the shop on my street closed at the end of the day, the
shopkeeper ________ take all the things off the shelves and take them home … only to bring
them back the next morning and put them back again!

4. Most gadgets come with an instruction manual. Do you always read the
instructions? Why? / Why not?

5 The instructions below are for a printer. Match the instructions to the pictures.

1	Open printer cover to remove packing materials from inside.	6	Pull tab to remove clear tape from print cartridges.
2	Plug in power supply.	7	Insert print cartridges. Push cartridges forward until they
3	Turn printer on.		click into place.
4	Raise paper tray. Slide paper guide to the left. Load paper.	8	Close top cover.
5	Open top cover.	9	Connect USB cable.

6. Find verbs in the instructions with the following meanings.
1 to take something away remove___
2 to put something into something else ____________
3 to make something move smoothly over a surface ___________
4 to lift something to a higher position __________
5 to connect to the electricity ____________
6 to make a short, sharp sound ______________