|
B.
Verify the obvious issues.
C.
Isolate the problem.
D.
Eliminate possibilities.
E.
Document your findings and solutions.
6.
When you gather information, what are some of the best questions to ask? (Choose all that
apply.)
A.
Can you show me the problem?
B.
Is the computer still under warranty?
C.
Has any new software been installed recently?
D.
Where did you buy your computer?
E.
Have any other changes been made to the computer recently?
F.
Was the system running fine before?
7.
After you gather information from the customer, what are the next two things you should try?
A.
Verify the obvious issues.
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