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A.
Isolate the problem.
B.
Verify the problem and solution.
C.
Document activities and outcomes of the repair steps.
D.
Verify the obvious issues.
10.
You are called into an office where the user complains that the monitor is blank. Of these
answers, which of the following will you not do?
A.
Determine whether the monitor is on.
B.
Determine whether the computer is on.
C.
Determine whether the contrast and brightness is turned down.
D.
Determine the type of computer it is.
E.
Determine whether there is a light on the monitor to indicate if it is on.
11.
You have a computer that has been turned on, but the monitor is blank and none of the fans are
spinning. What is the most likely cause of the problem?
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