Choose the correct words to complete these sentences


Complete the service reports for the IT support team. Use the information in the ticket and the words in the box



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Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.

Are check saved file viruses




Service report

Date

17.06

Name

Sara

Fault diagnosis questions

  1. Have you (1)_______saved the file?

  2. (2)_are_____ there any massages about (3)_virusses_______in the attachment?

Possible solutions

  1. (4)_______check_____the attachment changes.

  2. Look for the (5)__file_______in Internet Temporary Files.



Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.

Software version move run checked




Service report

Date

14.07

Name

Sylvia

Fault diagnosis questions

  1. What (1)_version______of Office do you have?

  2. Have you (2) ___run_______the Recycle Bin?

  3. Have you (3)______checked_____disk defragmenter recently?

Possible solutions

  1. If the file is in Recycle Bin, (4)move________to a folder in my documents.

  2. If the file isn't in Recycle Bin, install undeleted (5)__software_________.


Match the verb 1-5 with the noun a-f.

  1. install a) software

  2. follow b) procedures

  3. use c) protocols

  4. notify e) a supervisor 5. report d) an incident



Match the verb 1-5 with the noun a-e.

  1. switch/turn off e ) the comput

  2. eat d ) food

  3. connect c ) peripherals

  4. load a ) software

run b ) software
Match the security solution 1-5 to its purpose a-e. 1.A firewall e) protects the system from public access 2.Antivirus software a) prevents damage that viruses might cause 3.Authentication c ) checks the user is allowed to use system 4. username, password and b) make sure only authorized people access biometric scanning 5.encryption d) blocks unauthorised access codes

Read this article about data storage. Complete the sentences with these words: cloud, contents, emerging, encrypt, flash, loss, magnetic, offsite, protect, security, theft, volumes.
Data storage
Online storage is an (1)_emerging______method of data storage and back-up. A remote server with a network connection and special software backs up files, folders, or the entire (2)___contents___ of a hard drive. There are many companies that provide a web-based backup. One (3) __offsite______technology in this area is (4)___cloud___ computing. This allows colleagues in an organisation to share resources, software and information over the Internet. Continuous backup and storage on a remote hard drive eliminates the risk of data (5)____loss____ as a result of fire, flood or (6) theft_______. Remote data storage and back-up providers (7) ________protect _the data and set up password protection t o ensure maximum (8) ___security________. Small businesses and individuals choose to save data in a more traditional way. External drives, disks and (9)__magnetic_______tapes are very popular data storage solutions. USB or (10)____flash____ memories, DVDs and hard disks are cheap and widely accessible solutions. These methods are very practical with small (11)___volumes______ of data storage and backup. However, they are not very reliable and do not (12) __encrypt_______the user in case of a disaster



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