Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.
Are check saved file viruses
Service report
Date
17.06
Name
Sara
Fault diagnosis questions
Have you (1)_______saved the file?
(2)_are_____ there any massages about (3)_virusses_______in the attachment?
Possible solutions
(4)_______check_____the attachment changes.
Look for the (5)__file_______in Internet Temporary Files.
Complete the service reports for the IT support team. Use the information in the ticket and the words in the box.
Software version move run checked
Service report
Date
14.07
Name
Sylvia
Fault diagnosis questions
What (1)_version______of Office do you have?
Have you (2) ___run_______the Recycle Bin?
Have you (3)______checked_____disk defragmenter recently?
Possible solutions
If the file is in Recycle Bin, (4)move________to a folder in my documents.
If the file isn't in Recycle Bin, install undeleted (5)__software_________.
Match the verb 1-5 with the noun a-f. install a) software
follow b) procedures
use c) protocols
notify e) a supervisor 5. report d) an incident
Match the verb 1-5 with the noun a-e. switch/turn off e ) the comput
eat d ) food
connect c ) peripherals
load a ) software
run b ) software
Match the security solution 1-5 to its purpose a-e. 1.A firewall e) protects the system from public access 2.Antivirus software a) prevents damage that viruses might cause 3.Authentication c ) checks the user is allowed to use system 4. username, password and b) make sure only authorized people access biometric scanning 5.encryption d) blocks unauthorised access codes
Read this article about data storage. Complete the sentences with these words:cloud, contents, emerging, encrypt, flash, loss, magnetic, offsite, protect, security, theft, volumes. Data storage Online storage is an (1)_emerging______method of data storage and back-up. A remote server with a network connection and special software backs up files, folders, or the entire (2)___contents___ of a hard drive. There are many companies that provide a web-based backup. One (3) __offsite______technology in this area is (4)___cloud___ computing. This allows colleagues in an organisation to share resources, software and information over the Internet. Continuous backup and storage on a remote hard drive eliminates the risk of data (5)____loss____ as a result of fire, flood or (6) theft_______. Remote data storage and back-up providers (7) ________protect _the data and set up password protection t o ensure maximum (8) ___security________. Small businesses and individuals choose to save data in a more traditional way. External drives, disks and (9)__magnetic_______tapes are very popular data storage solutions. USB or (10)____flash____ memories, DVDs and hard disks are cheap and widely accessible solutions. These methods are very practical with small (11)___volumes______ of data storage and backup. However, they are not very reliable and do not (12) __encrypt_______the user in case of a disaster
