Communication competence factors as moderators to the relationship between user participation and information quality

participation and information quality, while user’s
experiences in a system or system in the same nature
positively affected information quality; and 3) modeling
cognition in communication competence framework
positively moderated the relationship. These results can
have implications in training and selecting suitable users
to participate in a system development.
If information quality is a goal of a system,
participating users can help system developers achieve the
goal. Selecting users, who have suitable knowledge (i.e.,
knowledge in system) and can competently communicate
to others (i.e., those who learn the situations and
communication partners and are able to adapt their
communications to suit the situation and person), to
participate in a system development project can possibly
determine the information quality.
Since the results of this study were derived
merely from statistical analyses of survey data, which are
intended to serve the predictive purpose, more research
should be done to describe the user participation
phenomenon and the effects of different types of user’s
knowledge and experiences and communication skills on
system success.
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COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER