DöVLƏt qulluqçularina kitabxana-informasiya xiDMƏTİNİn müASİr problemləRİ



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İngilis dilində

  1. Crithley T.A. The civil service today. London, Victor Gollance LTD, 1951

  2. Cronin J. J., Taylor S. A. Measuring service quality: a reexamination and extension // Journal of Marketing. 1992, Vol. 56, p. 55–68

  3. Gregoire R. La fonction publique. Librairie Armand Cotin. Paris, 1954, s.118-150

  4. Greek code on the status of civil servants. As codified by teh Civil Goverment Division, Economic Cooperation Administration Mission to Greece. Athens, 1951

  5. Jackson R. The customer is always right: what the business world can teach us about problem patrons // Reference Librarian. 2002, № 75/76, p. 205–216.

  6. Kano's Methods for understanding customer-defined quality // Center for Quality of Management Journal. 1993, Vol. 2, № 4, 37 p.

  7. Parasuraman A., Zeithaml V. A., Berry L. L. A conceptual model of service quality and its implications for future research // Journal of Marketing. 1985, Vol. 49, № 3, p. 41–50

  8. Parasuraman A., Zeithaml V. A., Berry L. L. SERVQUAL:a multiple-item scale for measuring consumer perceptions of service quality // Journal of Retailing. 1988, Vol. 64, № 1, p. 12–40

  9. Report of the Royal on the Civil Service, 1953-1955. Present to Parliament by Command of he Majesty. London, November, 1955

  10. Roy A., Khare A., Liu Ben S. C., Hawkesb L. M., Swiatek-Kelley J. An investigation of affect of service using a LibQUAL+TM survey and an experimental // Journal of Academic Librarianship. 2012, Vol. 38, № 3, p. 153–160

  11. Ruleman A. B., Horne-Popp L., Hallis R. Show Me the Learning: Navigating Information Literacy through Multiple Life Perspectives//At the helm: leading transformation. Baltimore, Maryland, march 22–25, 2017

  12. Shorb S. R., Driscoll L. LibQUAL+(™) meets strategic planning at the University of Florida // Journal of Library Administration. 2004, Vol. 40, № ¾, p. 173–180

  13. Stanley M. How To Be A Civil Servant, 2016

  14. The New Public Service: Serving, Not Steering 4th Edition

  15. White L. D. İntroduction to the study of Public Administration, The Macmillan Company. New York, 1956, s. 352-353

Digər dillərdə

  1. Lanfrod G. “LAspect Administratif de L Organisation İnternationale” Revue Hellenique de Droit İnternational. Alhenes 1949. №2-4

  2. Revue İnternationale des Sciences Administrative, 1953, №2

  3. Feyzioğlu B. Devlet Personel Kanunu. I Forum, cilt 3. Sayı 29, II Forum cilt 3. Sayı 21, III Forum, cilt 3. Sayı 36. 1955

  4. Soysal M. Devlet memurlarının sınıflandırılması //http://dergiler.ankara.edu.tr

  5. Talloen L. Guide pratique pour L’ analyse et la classification des functions. İnstitut İnterntional des Sciences Administratives. Bruxelles, 1952

İnternet resursları

  1. preslib.az

  2. http://cssn.gov.az

  3. vikipedia.com

  4. https://dic.academic.ru

  5. prezident.az



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