networks transmit data and information, they do
not create knowledge nor can
they easily transmit tacit knowledge. Even seeing a person during a teleconference
is not the same as in-person interaction, which provides the multi-channeled
analog information coming from the person and the context. What the telecom-
munications networks do provide is an increased ability to share explicit knowledge
and information.
The changing organizational and technical aspects
of transportation and
communication networks have provided enormous impetus to the expansion of
the economy especially in terms of integrating labor into the global economy.
The impacts of this expansion upon manufacturing workers is already well
known. However, the most recent changes in the telecommunications infrastruc-
ture is now threatening to have a similar impact on service work, not only at the
low end
in tasks such as data entry, but even more interestingly on high-end serv-
ice and research and development (R&D) jobs. The implications of this are
examined in the next section.
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