Hotel booking process design & usability

Observations 
Expedia
Multi-room reservations 
On Expedia, you are not able to select a mixture of different room types. On the three occasions
that the task combination was for a reservation with multi-room types, one user said it was not
possible (which is correct, but not counted as a task failure). The other two users located a rare
rate description that is similar to the rate below:
Later in the reservation process the user is able to give an option on whether the room is twin or
double:
So although the fundamental booking process does not enable the reservation of multiple room
types in one reservation, two users successfully completed what had been assumed to be an
impossible task
Accor
Locate search box 
Four of the 12 users failed to find the hotel search box on the home page, probably due to the
quantity of design elements present.
(They had to be shown the correct search box in order to progress with the task)
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Hotel booking process design & usability 
Travel UCD – February 2003 
Site name 
Observations 
Opodo

Uneven occupancy 
On the Opodo site you cannot arrange uneven occupancy for the same rate. We were therefore
expecting some interesting results for the task that used this combination.
One of the three users with this combination failed the task for a reason specified in table 23, but
we were surprised how the two other users succeeded with what we had assumed would be an
impossible task.
The two users succeeded by reserving different rate types – but still for double rooms (as above)