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IELTSMaterial.com
You should say
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What was it?
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How was it broken?
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How did you get it repaired?
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And how did you feel about it?
Sample Answer:
These days, there is a conventional idea to buy newer models instead of getting the obsolete,
broken ones repaired.
However,
just a few weeks back, our refrigerator broke down.
Fortunately, it was still under
warranty; thus, we didn’t have to replace it. All of a sudden, it ceased to work. We tried plugging
and unplugging it but to no avail. Initially, we considered getting the socket checked as there
could have been an issue with it. But when I plugged my phone charger into the socket, it worked.
That’s when we knew the refrigerator was broken. Not sure, but it could have been because of
the voltage fluctuation as it rained cats and dogs last week.
We had bought this machine only a couple of months back. Thus, we dialed the company and
scheduled a technician’s visit. Upon arriving, he evaluated the situation and declared that the
main circuit was burnt, which caused the fridge to break down. The good thing was he came
equipped with all of the necessary parts. So, without any further ado, he replaced it.
The feeling was definitely unpleasant. Whenever something breaks down in the house, it creates
an unwanted
ruckus. And, that’s what happened that day. Most of the food got spoilt because
of this breakdown. However, once it got repaired, we received an official apology email from the
company, which was indeed a good gesture from their end.
We appreciated the quick and prompt services provided by the company.
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