Improve Your Communication Skills, 2nd Edition



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Improve Your Communication Skills Present with Confidence; Write with Style; Learn Skills of Persuasion ( PDFDrive )

Holding the interview 
There are four parts to the coaching process. The WASP 
interview structure now takes on a new name, based around the 
word GROW: 
• Goal
 setting: for the session and for the coachee’s 
development; 
• Reality
 analysis: to explore the current situation for 
difficulties and opportunities; 
( c) 2011 Kogan Page L imited, All Rights Reserved.


105 Interviews: Holding a Formal Conversation
• Options
 for future courses of action; 
• What
 to do: a ‘hard’ decision on action, 
when
 and by 
whom

Goal setting 
The initial task is to decide the purpose of the coaching: to 
establish your goal, both for the coaching session itself and for 
the performance issue being coached. 
Think of the coachee’s goals as statements beginning ‘How 
to…’. Generate as many new ‘How to’ statements as you can from 
the original goal. This helps you to explore the coachee’s deeper 
values, their higher aspirations and longer-term ambitions. 
Now categorise these numerous ‘How to’ statements. Some 
will be ‘end goals’; others will be ‘performance goals’, measurable 
levels of performance that may set you on the path to an end goal 
or prove that you’ve achieved it. All of them are revealing: but you 
will only be able to choose one or two for immediate coaching. 
The best goals to choose, for practical purposes, are those that 
generate the greatest creative tension between goal and reality. 
Like the tension in a taut elastic band that stores potential 
energy, it is creative tension that will provide the energy for 
movement. Which goals excite the coachee most? Which 
generate the most commitment? 

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