Improve Your Communication Skills, 2nd Edition



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Improve Your Communication Skills Present with Confidence; Write with Style; Learn Skills of Persuasion ( PDFDrive )

77 The Skills of Persuasion
Passion (
pathos
)
In the end, human beings are probably influenced to act more by 
their emotions than by anything else. Appealing to their feelings 
– 
pathos
– is thus a vital element in any attempt to persuade.
We tend to think of appealing to emotion as manipulative. 
Part of our suspicion arises from the fact that this appeal must 
always be indirect or underhand. We can lay out our argument or 
our credentials openly, but we cannot 
announce
to our audience 
that we are about to appeal to their emotions; they will 
immediately be put on their guard. Neither can we inspire an 
emotion by talking about it; we must present something external 
that will arouse emotion. A charitable appeal, for example, might 
seek to arouse people to donate by showing pictures of children 
dying in hospital, or animals in distress. Feeling the emotion – or 
displaying it – may be helpful, but a dispassionate presentation 
or description will often be more emotionally arousing than an 
emotional one.
Pathos
thus has the reputation of being dishonest or 
unethical. And we know that speakers can inspire audiences to 
wildly irrational and dangerous behaviour by playing on their 
emotions. But the abuse of 
pathos
doesn’t mean we should avoid 
it. Persuading without emotion is unlikely to be effective, partly 
because it will seem inhuman (Mr Spock on 
Star Trek
continually 
had this problem when trying to persuade his colleagues to act 
rationally).
The aim of 
pathos
must be to arouse the emotional response 
that is appropriate to the case you are arguing. Emotion need not 
be overwhelming. If we allow the subject matter or the occasion 
to elicit emotion in the audience, we shall probably exercise 
pathos
well.
All three of these qualities – character, reasoning and passion 
– must be present if you want to persuade someone. The 
process
of working out how to persuade them consists of five key 
elements:
( c) 2011 Kogan Page L imited, All Rights Reserved.



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