Improve Your Communication Skills, 2nd Edition



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Improve Your Communication Skills Present with Confidence; Write with Style; Learn Skills of Persuasion ( PDFDrive )

• Use their name
 on first introductions.
Hi, I’m Megan.
Megan, hi. Pleased to meet you. I’m Tony.
• Ask for the name again if necessary
. Taking the trouble to 
ask is another gift that will be appreciated.
• Use the other person’s name once or twice during the 
conversation
. Some people tend to be better at doing this 
than others; in my experience, Americans are more 
adept than Europeans at dropping your name into the 
conversation. It might feel a little awkward or false, but 
it will help you remember the name.
Keeping the conversation going
In the early stages of a conversation, try to listen more than 
speaking. Be the first to ask a question; then listen to the answer. 
Make sure that it’s an open question, beginning with one of the 
six ‘W’s.
What do you do for a living?
Where do you meet most of your clients?
When did you start on this line of business?
( c) 2011 Kogan Page L imited, All Rights Reserved.


183 Networking: The New Conversation
Who is your link with the host organisation?
How did you start out
?
Be careful with the question ‘Why?’ It’s hard not to sound like an 
interrogator using that word, however hard you try.
Now listen for remarks that will generate another question. 
Have that question ready in the back of your mind as you listen 
on: you’ve solved the next move in the conversation and can 
relax a little!
Share something about yourself. (Remember the rule in 
Chapter 1: no more than three questions before you make a 
different kind of move.) Try to link your remark to what they have 
said. If you feel comfortable, shift the conversation to start 
discussing your aims for being there – and perhaps your aims for 
this conversation.
Summarise and paraphrase. Check your understanding of 
what the other person is saying; this keeps you focused, gives you 
time to think of something else to say and shows that you are 
listening.
Another way to keep the conversation going is to bring 
someone else in.
Chris, come and join us. We’re just talking about…
I know who you should meet. Let me try to find Firoze…
‘Passing the ball’ in this way can relax or enhance a conversation. 
It can also be a good way to bring a conversation to a close 
politely: having introduced people to each other, you can excuse 
yourself and move on.
Joining groups
Approaching a group of people is slightly different from 
approaching an individual. People often worry about how to 
break into group conversations that are already in progress – and 
whether to do it. Being able to ‘read’ the group is helpful.
( c) 2011 Kogan Page L imited, All Rights Reserved.



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