Independent work

Fig 1 Basic needs of employees for taking responsibilities
It is foolish to ask employees to take responsibility for their job when the work has not been studied, the process has not been synthesized, the standards and controls have not been thought through, and the physical information tools have not been designed. In such case, it points towards an incompetent management.
The creativity for productive work
This goes counter to the old slogan of the individual’s creativity. The old popular belief is that when the people are freed from restraint, they come up with far better, far more advanced, far more productive answers than the experts. But there is no proof to support it. What is known indicates that creativity can become effective only if the basic tools are given. It also indicates that the proper structure of any work is not instinctively obvious.
For example, people are shoveling sand since a very long time. Most of the time, it is assumed that no one told them how to do it. If making work productive has depended on the creativity of people then the people would undoubtedly have found the best way of doing the job from the beginning of the history. Yet when Taylor first looked at the job in 1885, he found everything wrong. The size and shape of the shovel were not suited to the job. The length of the handle was incorrect. The amount of sand the shoveler lifted in each of the operation was the wrong amount. In fact, it was the amount most calculated to tire him and do him physical harm. The containers were the wrong shape the wrong size and in the wrong position and so on.
The best proof that creativity is no substitute for analysis and knowledge are the experiences of those organizations which were taken over by governments with the professionals of the organizations either expelled or left the organization. All of these moves were very popular among the employees of these organizations. All the employees were full of enthusiasm. But as soon as the managers, professionals, and technicians departed or were thrown out, productivity collapsed and was not restored until managers and professionals were brought back.