Providers participating in the survey in Northern Ireland
AIB, Bank of Ireland UK, Barclays,
Danske Bank, Halifax, HSBC UK, Monzo, Nationwide,
Santander, Starling Bank, Ulster Bank.
Eligibility criteria for participating providers:
Subject to Articles 4.2 and 4.3 of the CMA Order, Part 3 of the Order
applies in relation to
the:
•
GB PCA market to Brands with more than 150,000 Active PCAs in GB;
•
NI PCA market to Brands with more than 20,000 Active PCAs in NI
Further information
Further information on the CMA Order
may be found here
https://www.gov.uk/government/publications/retail-banking-market-investigation-order-2017
Exclusions
The following cases are intended to be excluded from the sample provided by providers:
•
Those who have requested not to be contacted for research purposes
•
Customers aged under 16
•
In the case
of GB providers, customers resident outside of England, Scotland or
Wales
•
In the case of NI providers, customers resident outside NI or the Republic
of Ireland
•
Customers associated with an account or accounts that are under third party control or
Power of Attorney
•
Private banking customers
•
Accounts with no customer-initiated or automated transactions (excluding notification of
interest or fees/charges) in the last 12 months
•
No telephone number (mobile or landline)
•
Deceased
•
Accounts with a sort code related to
an offshore branch
•
Stopped accounts; covering scenarios such as formal demand for repayment of a debt or
where legal/formal dispute proceedings are underway.
